# Help customers today. Know what to build next. > Open-source customer support and feedback: live chat, tickets, a help center, status page, feedback boards, roadmap and changelog. Cloud or self-hosted. Source: https://quackback.io/ Open-source software for customer support and feedback. Live chat, email and tickets in one inbox, beside your feedback board, roadmap and changelog, with a help center and status page. Quackback AI answers customers and helps your team. **100+ teams** run Quackback, including - Capacities ## From a customer's question to a shipped release ### Customers ask, post and vote A request in a support chat becomes a post with the customer's vote in one click. Customers can also post in your portal or the widget inside your web app, and Quackback AI suggests duplicates so votes stay on one request. [Explore feedback](https://quackback.io/features/feedback.md) ### Plan on a public roadmap Prioritize by votes, then send the work to [Linear](https://quackback.io/integrations/linear.md), [GitHub](https://quackback.io/integrations/github.md), [Jira](https://quackback.io/integrations/jira.md) or another tracker. When the issue moves, the request's status keeps up, automatically or after a quick review. [Explore the roadmap](https://quackback.io/features/roadmap.md) ### Tell everyone who asked Publish a changelog entry, link the requests it ships, and everyone who voted gets an email, including customers who asked in a support chat. [Explore the changelog](https://quackback.io/features/changelog.md) ## Support that knows what customers asked for Live chat, email and tickets share one inbox with your feedback, so a conversation can become a vote on a request. Quackback AI answers customers around the clock and hands off to your team. [Explore the inbox](https://quackback.io/features/inbox.md) > “We just migrated our giant feedback board from Canny/Frill to Quackback and are super happy with it; so are our users!” **Steffen Bleher**: Co-Founder, Capacities ## Also built in [See what each plan includes](https://quackback.io/pricing.md) **[Quackback AI](https://quackback.io/features/ai.md)**: A copilot your team can ask anything, on every plan, and an agent that answers customers, from Pro. **[Help center](https://quackback.io/features/help-center.md)**: Articles customers search for themselves, and the source for AI answers. **[Status page](https://quackback.io/features/status.md)**: Incidents, maintenance and uptime history, with email updates. **[25 integrations](https://quackback.io/integrations.md)**: Slack, Linear, Jira, Intercom, Zendesk, HubSpot and more, from Business. **[API, webhooks and MCP](https://quackback.io/features/api.md)**: Connect your own tools and AI agents. **[Import and export](https://quackback.io/features/import-export.md)**: Move over from another tool with a CSV, previewed before anything is written. **[13 languages](https://quackback.io/features/widget.md)**: Portal and widget, including right-to-left. **[Workflows and SLA policies](https://quackback.io/features/inbox.md)**: Route and escalate conversations, from Business. Every plan can set a default SLA. **[Single sign-on](https://quackback.io/features/sso.md)**: Sign in with your identity provider, with an audit log. On Enterprise, or free when you self-host. ## Open source, so you're never locked in Quackback is [open source](https://quackback.io/open-source.md) under AGPL-3.0, and our cloud runs the same code. Pull your data through the API on every plan, export the whole workspace on Business and Enterprise, or self-host with Docker and Postgres: every feature, unlimited seats, no license key. [Start free trial](https://app.quackback.io/signup?plan=pro&from=open-source-panel) [Self-hosting guide](https://feedback.quackback.io/hc/en/articles/98-self-hosting) [View on GitHub](https://github.com/QuackbackIO/quackback) Built in the open by Quackback Ltd. ## Flat plans, seats included One price per workspace, with your team's seats included. Customers, voters and chat visitors never count. Prices shown are billed yearly, or pay monthly. Every signup starts with a 14-day Pro trial, no card needed. ### Free For trying it solo $0 1 seat - 1 board, 50 posts - Live chat, help center, status page [Start free trial](https://app.quackback.io/signup?plan=pro&billing=annual&from=home-pricing-free) ### Pro For small teams $29/mo 5 seats · $348/yr - Unlimited boards and posts - Quackback AI agent, custom domain and MCP [Start Pro trial](https://app.quackback.io/signup?plan=pro&billing=annual&from=home-pricing-pro) ### Business For product and support teams $59/mo 20 seats · $708/yr - Integrations, workflows and SLA policies - Private boards and segments [Start Business trial](https://app.quackback.io/signup?plan=business&billing=annual&from=home-pricing-business) ### Enterprise For larger teams $99/mo Unlimited seats · $1,188/yr - SSO, unlimited custom roles, audit log - 99.9% uptime SLA [Start Enterprise trial](https://app.quackback.io/signup?plan=enterprise&billing=annual&from=home-pricing-enterprise) Open source under AGPL-3.0, so you can always [move to your own servers](https://quackback.io/self-hosted.md). [Compare all plans and features](https://quackback.io/pricing.md) ## Common questions ### What counts as a seat? Anyone on your team who uses the admin, including pending invites. Need more? Move up a plan, or self-host with unlimited seats. ### Can I keep my data on my own servers? Yes. Self-host the complete product with Docker and Postgres on infrastructure you control. You manage security, backups and upgrades, and can export your data whenever you need it. ### Is the self-hosted version limited? No. It has every feature, including single sign-on, custom roles and the audit log, with unlimited seats and no license key. The Powered by Quackback badge stays on. You cover your own infrastructure and AI provider costs. ### Does Quackback cover customer support as well as feedback? Yes. A shared inbox for live chat, email and tickets, a help center and a status page sit in the same workspace as your feedback boards, roadmap and changelog. Use all of it, or start with one half. ### Can I move from Canny, UserVoice or another tool? Yes. Export your posts from your current tool, match them to our CSV template and import them in Settings. You see a preview of every change before anything is written. To bring comments and individual votes too, use the open-source import CLI, which loads them through the REST API, which is on every Cloud plan and every self-hosted install. ### What happens to my data if Quackback goes away? You keep it. The code is open source under AGPL-3.0, so you can always run Quackback yourself. On Cloud, you can pull your data through the REST API on every plan, or download a full workspace export on Business and up. ### What does Quackback AI cost? Every plan includes Quackback AI usage, from Basic AI usage on Free to 20x Standard AI usage on Enterprise. Usage resets each month, and a higher plan includes more. There are no per-resolution fees. Have another question? [Talk to the team](https://quackback.io/contact.md). ## Run support and feedback in one place [Start free trial](https://app.quackback.io/signup?plan=pro&from=home-final) [View pricing](https://quackback.io/pricing.md)