# Quackback pricing

> Quackback Cloud has a Free plan, and paid plans from $29 a month billed yearly. Every signup starts with a 14-day Pro trial, no card needed. Self-hosting is free.

Source: https://quackback.io/pricing

Prices are per workspace, in US dollars. Customers, voters and chat visitors are free on every plan.

## Plans

| Plan | Billed monthly | Billed yearly | Seats | For |
|---|---|---|---|---|
| Free | Free | Free | 1 seat | Solo founders getting the support and feedback loop running. |
| Pro | $37/mo | $29/mo ($348 a year) | 5 seats | Teams of 1–5 replacing a shared inbox and a feedback tool with one product. |
| Business | $75/mo | $59/mo ($708 a year) | 20 seats | Teams of 6–20 that need automation, routing, and SLAs. |
| Enterprise | $129/mo | $99/mo ($1188 a year) | Unlimited seats | Teams over 20, or any team that needs SSO, an audit log and an uptime SLA. |

### Free

For trying it solo

- 1 board, 50 posts
- Roadmap and changelog
- Support inbox and live chat
- Help center and status page
- Basic AI usage, with Copilot

### Pro

For small teams

- Unlimited boards and posts
- Quackback AI, Standard AI usage
- Custom domain
- Webhooks and MCP server

### Business

For product and support teams

- Everything in Pro, with 5x Standard AI usage
- Integrations: issue trackers, chat and CRM
- Workflows, SLAs and routing
- Private boards and segments
- AI help center translation

Over 20 teammates? Enterprise has unlimited seats.

### Enterprise

For larger teams

- Everything in Business, with 20x Standard AI usage
- SSO and audit log
- Unlimited custom roles
- 99.9% uptime SLA

## Core features

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Seats (Teammates in the admin, including pending invites) | 1 | 5 | 20 | Unlimited |
| Customers and conversations (Customers, voters and chat visitors are always free) | Unlimited | Unlimited | Unlimited | Unlimited |
| Feedback boards | 1 | Unlimited | Unlimited | Unlimited |
| Feedback posts | 50 | Unlimited | Unlimited | Unlimited |
| Feedback, roadmap and changelog (Voting, comments, public roadmap, changelog with email updates) | Yes | Yes | Yes | Yes |
| Support inbox (Live chat, email and tickets) | Yes | Yes | Yes | Yes |
| Help center (Articles, categories and search) | Yes | Yes | Yes | Yes |
| Status page (Incidents, maintenance, uptime history and RSS) | Yes | Yes | Yes | Yes |
| In-app widget (Messages, feedback, help and changelog in one widget) | Yes | Yes | Yes | Yes |
| Quackback AI (An agent for customers and a copilot for your team) | Basic AI usage | Standard AI usage | 5x Standard AI usage | 20x Standard AI usage |
| Broadcast emails per month (Changelog and status updates. Support, notification and sign-in emails never count.) | 500 | 10,000 | 25,000 | 50,000, more on request |

## Feedback

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Similar ideas and search (Customers see matching posts as they type) | Yes | Yes | Yes | Yes |
| Merge duplicates | Yes | Yes | Yes | Yes |
| Statuses, tags and saved views | Yes | Yes | Yes | Yes |
| Moderation (Approve posts before they go public) | Yes | Yes | Yes | Yes |
| Private boards (Boards only your team can see) | No | No | Yes | Yes |
| Customer attributes and segments | No | No | Yes | Yes |
| Multilingual portal and widget (13 languages, including right-to-left) | Yes | Yes | Yes | Yes |

## Support

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Assign, snooze and internal notes (Mine, Unassigned, All and Mentions views) | Yes | Yes | Yes | Yes |
| Company and customer context | Yes | Yes | Yes | Yes |
| CSAT after close | Yes | Yes | Yes | Yes |
| Macros (Saved replies with actions) | Yes | Yes | Yes | Yes |
| Default SLA (One you set, applied when a conversation starts) | Yes | Yes | Yes | Yes |
| Turn a conversation into feedback (One click, with the customer and context attached) | Yes | Yes | Yes | Yes |
| Inbound email addresses | 1 | 1 | 2 | Unlimited |
| Message customers first | Yes | Yes | Yes | Yes |
| Sending domains (Send support replies from your own domain) | No | 1 | 3 | Unlimited |
| Teams and routing | No | No | Yes | Yes |
| SLA policies (Different targets by team, customer or priority, applied by workflows) | No | No | Yes | Yes |
| Visual workflows | No | No | Yes | Yes |

## Quackback AI

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| AI usage included (Resets each month. A higher plan includes more) | Basic AI usage | Standard AI usage | 5x Standard AI usage | 20x Standard AI usage |
| AI agent (Answers customers in Messenger chat) | No | Yes | Yes | Yes |
| Copilot (Drafts replies and answers your team's questions) | Yes | Yes | Yes | Yes |
| AI duplicate suggestions | Yes | Yes | Yes | Yes |
| Post summaries | No | Yes | Yes | Yes |
| Connectors (Give Quackback AI tools from your own MCP servers) | Yes | Yes | Yes | Yes |

## Help center

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Help in the portal and widget | Yes | Yes | Yes | Yes |
| Ask AI in the help center (Answers from your articles, with citations) | Yes | Yes | Yes | Yes |
| Help center languages | 1 | 1 | 3 | Unlimited |
| AI article translation (Into every language your help center offers) | No | No | Yes | Yes |

## Status page

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Incident templates | Yes | Yes | Yes | Yes |
| Components | 3 | 10 | 25 | Unlimited |
| Status subscribers (Email updates, with CSV import and export) | 100 | 250 | 1,000 | Unlimited |
| Private status page (Visible only to signed-in users) | No | No | No | Yes |
| Audience-specific status (Each segment sees only its own services) | No | No | No | Yes |

## Analytics

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Analytics across products (Feedback, support, CSAT, AI and changelog) | Yes | Yes | Yes | Yes |
| Data export (CSV exports and a full workspace download) | No | No | Yes | Yes |
| Visitor analytics (Cookieless page views across portal and widget) | Yes | Yes | Yes | Yes |

## Integrations and developers

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Issue trackers and chat (Linear, Jira, GitHub, Slack, Discord, Microsoft Teams and more) | No | No | Yes | Yes |
| Support and CRM (Intercom, Zendesk, Freshdesk, HubSpot, Salesforce, Stripe) | No | No | Yes | Yes |
| REST API (Requests per minute) | 60/min | 60/min | 300/min | 1,200/min |
| Webhooks | No | Yes | Yes | Yes |
| MCP server (Work on feedback from Claude, ChatGPT and other agents) | No | Yes | Yes | Yes |

## Branding

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Logo, colors and themes (Favicon, light and dark themes) | Yes | Yes | Yes | Yes |
| Custom domains (For example, feedback.yourcompany.com) | No | 1 | Unlimited | Unlimited |
| Custom CSS | No | No | Yes | Yes |
| Remove Quackback branding (Optional add-on, $590/yr billed yearly) | No | +$59/mo | +$59/mo | +$59/mo |

## Security and service

| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Sign-in options (Email link or code, Google, GitHub, Microsoft and other social sign-ins) | Yes | Yes | Yes | Yes |
| Single sign-on (OIDC) | No | No | No | Yes |
| Custom roles | No | No | 5 | Unlimited |
| Audit log | No | No | No | Yes |
| Uptime SLA | No | No | No | 99.9% |
| Custom invoicing | No | No | No | Yes |
| Support | Community | Email | Email, 24h | Email, 12h |

## Add-ons

- Remove Quackback branding: $59 a month, or $590 a year.

## Self-hosting

The open-source edition is free under AGPL-3.0, with every feature, on your own servers. Source: https://github.com/QuackbackIO/quackback. Docs: https://feedback.quackback.io/hc.

Start a free trial: https://app.quackback.io/signup?plan=pro&from=markdown