Set up your help center
Your users shouldn't have to file a support ticket to get a simple answer. The help center gives them a searchable, browsable knowledge base they can reach any time.
The help center is off by default for new workspaces. Turn on the Help Center module in Admin → Settings → General. A Help Center item then appears in the admin sidebar.
Configure your help center
Go to Admin → Settings → Help Center to configure the basics.
| Setting | What it does |
|---|---|
| Enable | Controls whether the help center is live to visitors |
| Subdomain | Auto-generated from your workspace slug |
The Enable toggle controls public visibility. Turning on the module doesn't publish anything. Turn this toggle on before visitors can see the help center.
Set access control
Choose who can view your help center:
- Public: Anyone can visit and browse. Search engines can index your articles.
- Authenticated: Visitors must log in through your portal before they can read anything.
Start with public access. You can switch to authenticated later without losing any content or breaking article URLs.
Customize the homepage
Set the text your visitors see before they start searching.
| Field | Default |
|---|---|
| Title | "How can we help?" |
| Description | "Search our knowledge base or browse by category" |
Keep your title short and your description action-oriented. Visitors read it for half a second before they start typing.
Verify it works
Visit your help center URL. It looks like help.yourworkspace.quackback.app by default. You should see your homepage text and an empty category grid.
If the page doesn't load, confirm the Enable toggle is on in Admin > Settings > Help Center.
Next steps
- Organize with categories: Group your articles before you start writing
- Write and publish articles: Create your first help article