Every AI feature ships on every Quackback Cloud plan. The one exception is auto-capturing feedback from connected tools, which is on Scale.

Included on every plan

• Semantic search across feedback — find related posts even when the wording differs, powered by vector embeddings on every post.
• Similar-post suggestions when filing — when admins triage incoming feedback, Quackback surfaces existing posts that look related so duplicates get merged early.
• AI post summaries — multi-paragraph summaries that capture the core user need, key quotes, and suggested next steps for each post.
• AI duplicate / merge suggestions — embeddings prefilter + LLM verification proactively flag true duplicates as they arrive, instead of waiting for you to search.
• AI sentiment analysis — every signal gets a positive / neutral / negative classification, exposed in trend charts and breakdowns.

Auto-capture from connected tools (Scale)

AI feedback extraction pulls individual feature requests and bug reports out of long-form sources — Slack threads, Intercom conversations, Zendesk tickets, and other connected tools — and turns them into structured feedback, with the original conversation linked for context.