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AI features

Every paid Cloud plan includes the same Quinn features. You pay for included usage, not per outcome, and not as a separate add-on.

Free has no Quinn usage.

What is included

On Pro, Business, and Enterprise you can use:

  • Quinn for customers - answers questions from your help center
  • Drafts - suggested replies and post copy
  • Insights - summaries, sentiment, and trends
  • Quinn for your team - summarize threads, draft replies, and propose actions
  • Semantic search - find related posts even when the wording differs
  • Similar-post and duplicate suggestions - catch merges early when you triage
  • Post summaries - the core user need, key quotes, and suggested next steps

Plans differ by how much usage is included, not by which of these features you get.

See Use AI-powered features for how summaries, duplicates, and suggestions work in the product.

Cloud turns these on for you. Self-hosted installs configure their own AI endpoint. See the AI guide.

Included usage

Included Quinn usage per workspace per month:

PlanIncluded
Free–
ProStandard
BusinessHigher
EnterpriseMaximum

The meter on Admin → Settings → Plans & billing shows percent of included Quinn usage used this period, plus any extra credit beside it.

Top up

When the included usage runs out, Top up buys a $10 pack.

  • Extra credit carries over month to month until you use it.
  • Included usage is always consumed first. Extra credit is drawn only after.

Emails work the same way. Top up buys $10 per 10,000 emails. Included email usage is consumed first, and extra credit carries over until you use it.

Buy a pack before you hit the limit if a busy week is coming. Credit does not expire at month end.

What you are not billed for

Cloud does not charge per resolved conversation. There is no separate AI add-on SKU. Quinn is the included usage plus optional top-up packs.

Next steps