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Upgrades and downgrades

Change plan from Admin → Settings → Plans & billing. Upgrades apply now. Downgrades wait until the end of the billing period.

Hitting a limit

When you try something that exceeds a limit, Quackback shows the limit, your current usage, and what to do next. Existing data stays. You can keep editing, voting on, and commenting on what you have.

Free includes 1 board and 50 posts. Paid plans include unlimited boards and posts.

Boards and posts

On Free, creating a board or post above those caps is blocked until you upgrade, delete a board, or archive a post. Pro, Business, and Enterprise have no board or post cap.

Team seats

An invite needs an open seat. Free includes 1 seat, so the second team invite is blocked until you upgrade. Pro includes 5 seats, Business 20, and Enterprise is unlimited. When every seat is in use, the invite dialog tells you to upgrade.

Pending team invites count toward seats in use. Portal invites do not.

Quinn, email, and API usage

Usage meters on Plans & billing show included Quinn usage, emails, and API requests. When Quinn or email runs out, Top up buys a pack: $10 of Quinn usage, or $10 per 10,000 emails. Included usage is always consumed first. Extra credit carries over until you use it.

See AI features for included usage and how credit is consumed.

Change plan

  1. Go to Admin → Settings → Plans & billing.
  2. Pick monthly or annual billing. Annual saves versus monthly: $96/yr on Pro, $192/yr on Business, $360/yr on Enterprise.
  3. Choose Free, Pro, Business, or Enterprise.

Upgrades take effect immediately. New limits land on your workspace within a few seconds. Quackback prorates the upgrade against your current billing cycle.

Converting a trial or checking out from Free is refused if members plus pending invites exceed the plan's included seats. Remove members or choose a plan that covers them.

Custom domains start at Pro. Integrations start at Business. SSO and the audit log are on Enterprise.

Included seats

Each plan includes a seat cap: Free 1, Pro 5, Business 20, Enterprise unlimited. Upgrading raises the cap immediately. You cannot buy extra seats on the same plan.

Removing a member frees a seat in the meter. It does not change what you pay.

Inviting or removing members does not change your bill. To raise the cap, upgrade.

Downgrade

A plan downgrade is scheduled. You keep the current plan until the billing period ends, then the new limits apply.

Existing data stays accessible. Boards, posts, and members keep working.

Members above the new seat cap keep access, but you cannot invite above that cap. Boards and posts above Free's 1-board and 50-post caps stay too. You cannot create more until you are at or below the cap, or you upgrade. Usage meters, integrations, and Enterprise-only features follow the new plan after the period ends. Connected integrations keep working until then.

Quackback never deletes your data on downgrade.

Examples

  • You have 6 team members on Business and schedule a downgrade to Pro (5 seats). Everyone keeps access. After the period ends you cannot invite anyone else until you are at or below 5, or you upgrade.
  • You have 8 boards on Pro and schedule a downgrade to Free (1 board). All 8 stay accessible. After the period ends you cannot create another board until you are at or below 1, or you upgrade.
  • You have 200 posts on Pro and schedule a downgrade to Free (50 posts). Every post stays. After the period ends you cannot create another post until you are at or below 50, or you upgrade.
  • You have used most of Business's Quinn usage this month and move to Pro. Existing Quinn output stays. New Quinn calls draw from Pro's included usage plus any extra credit you already bought.
  • You use Slack on Business and downgrade to Pro. Connected integrations keep working until the period ends, then Business-only features stop.
  • You use SSO on Enterprise and downgrade to Business. Enterprise-only features (SSO and the audit log) stop being available after the period ends.

Trials

Each paid plan includes a 14-day trial, once per plan. Start it from Plans & billing, or pick a plan when you create the workspace. Using a Free workspace starts a 14-day Pro trial (5 seats).

Seats during a trial or a complimentary grant follow the included cap of the plan you are trialing or that the grant is for. At the end of the trial, your workspace returns to Free unless you subscribe.

You get one trial per paid plan (Pro, Business, and Enterprise). A Pro trial does not spend your Business or Enterprise trial.

Next steps