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Make

Automate your feedback workflow. Connect Quackback to Make (formerly Integromat) to trigger visual automation scenarios when feedback is submitted, statuses change, or comments are added. Route feedback data to 1,500+ apps without writing code.

Overview

The Make integration enables:

  • Trigger scenarios -- trigger Make scenarios when feedback is submitted, statuses change, or comments are added
  • Visual automation -- build visual automation flows connecting feedback to 1,500+ apps in Make

Prerequisites

  • Admin access to your Quackback workspace
  • A Make account

Setup

1. Create a Webhook in Make

  1. Log in to Make and create a new scenario
  2. Add a Webhooks > Custom webhook module as the trigger
  3. Click Add to create a new webhook
  4. Copy the webhook URL (it will look like https://hook.make.com/...)

2. Connect in Quackback

  1. Go to Admin → Settings → Integrations → Make
  2. Click Connect
  3. Paste the Make webhook URL
  4. Click Save

3. Configure Events

Choose which events trigger your Make scenario:

EventDescription
New postSomeone submits new feedback
Status changePost status is updated
New commentComment added to a post

4. Test the Connection

  1. Go back to Make and click Run once on your scenario
  2. Submit test feedback in Quackback
  3. Make should receive the webhook payload and display the data structure
  4. Use this to configure the rest of your scenario

Payload Format

Quackback sends a JSON payload to your Make webhook. The payload includes event details, post data, author information, and board context. Use Make's data mapping to route fields to downstream modules.

Example Scenarios

Send Feedback to Google Sheets

  1. Trigger: Quackback webhook (new post)
  2. Action: Google Sheets > Add a Row
  3. Map fields: title, description, author email, board name

Create Jira Tickets from High-Priority Feedback

  1. Trigger: Quackback webhook (new post)
  2. Filter: Check if board equals "Bug Reports"
  3. Action: Jira > Create an Issue

Notify a Slack Channel for Status Changes

  1. Trigger: Quackback webhook (status change)
  2. Action: Slack > Send a Message
  3. Map fields: post title, old status, new status

Manage the Integration

Pause

Temporarily stop sending events:

  1. Go to Admin → Settings → Integrations → Make
  2. Toggle Enabled off
  3. Events stop, but the webhook URL is preserved

Disconnect

To fully remove the integration:

  1. Go to Admin → Settings → Integrations → Make
  2. Click Disconnect
  3. Confirm the action

Disconnecting in Quackback does not delete the webhook in Make. You can clean it up in your Make scenario settings.

Troubleshooting

Events Not Arriving in Make

  1. Check integration status -- look for errors in Quackback settings
  2. Verify webhook URL -- ensure the URL is a valid make.com or integromat.com address
  3. Check Make scenario -- ensure the scenario is active (not paused)
  4. Review Make execution history -- check for errors in the scenario log

Invalid Webhook URL

The webhook URL must be an HTTPS URL on a make.com or integromat.com domain. Custom domains are not supported.

Next Steps

  • Zapier -- Zapier automation integration
  • n8n -- Self-hosted automation with n8n
  • Webhooks -- Build custom integrations