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Monday.com

Feedback straight to your board. Automatically create Monday.com items when feedback is submitted, and keep statuses synchronized between Quackback and Monday.com. Select which board and group to use, with rich descriptions that include all the context your team needs.

Overview

The Monday.com integration enables:

  • Create items from feedback -- automatically create a Monday.com item when new feedback is submitted
  • Two-way status sync -- status changes in Monday.com update the feedback status in Quackback and vice versa
  • Board integration -- select which board and group to create items in, with rich descriptions

Prerequisites

  • Admin access to your Quackback workspace
  • A Monday.com account with admin access
  • A Monday.com app (created at Monday Developer Portal)

Setup

1. Create a Monday.com App

  1. Go to the Monday Developer Portal
  2. Create a new app
  3. Copy the Client ID and Client Secret

2. Configure Platform Credentials

  1. Go to Admin → Settings → Integrations → Monday.com
  2. Enter the following credentials:
    • Client ID from your Monday.com app
    • Client Secret from your Monday.com app

3. Connect Your Workspace

  1. Click Connect to Monday.com
  2. You'll be redirected to Monday.com to authorize the application
  3. Review the permissions and click Authorize

4. Select a Board and Group

Back in Quackback:

  1. Choose the Monday.com board where items should be created
  2. Optionally select a specific group within the board
  3. Items will be created in this location when new feedback is submitted

5. Configure Status Mappings

Map Monday.com statuses to Quackback statuses. Status sync works bidirectionally -- changes in either platform update the other.

6. Save and Test

  1. Click Save
  2. Submit test feedback to verify an item is created in Monday.com

Item Format

When feedback triggers item creation, the Monday.com item includes:

  • Item name: The feedback post title
  • Update (comment): The post content with feedback details, author info, and a link back to the post in Quackback

On post delete

When you delete a feedback post with a linked Monday item, you can archive the item at the same time. The delete dialog shows a checkbox for each linked item.

To pre-check this by default, enable the On post delete toggle in the Monday integration settings. You can always override the default per-delete.

Manage the Integration

Pause

Temporarily stop the integration:

  1. Go to Admin → Settings → Integrations → Monday.com
  2. Toggle Enabled off
  3. Item creation pauses, but the connection remains

Reconnect

If you see connection errors:

  1. Click Reconnect
  2. Re-authorize in Monday.com

Disconnect

To fully remove the integration:

  1. Go to Admin → Settings → Integrations → Monday.com
  2. Click Disconnect
  3. Confirm the action

Troubleshooting

Items Not Being Created

  1. Check integration status -- look for errors in settings
  2. Verify board selection -- ensure a Monday.com board is selected
  3. Check permissions -- the connected account needs write access to the board

"Authentication Failed" Error

  1. Click Reconnect
  2. Re-authorize the app in Monday.com

Next Steps