A simpler way to collect user feedback
While Refiner.io is powerful, sometimes you just need the essentials done right.
What is Refiner.io?
Refiner.io is a comprehensive user feedback platform designed for SaaS companies. It helps businesses collect and analyze user feedback through various survey types, including NPS, CSAT, and product-market fit surveys.
Known for its powerful segmentation capabilities and extensive customization options, Refiner.io is particularly popular among enterprise companies that need granular control over their feedback collection process.
How does Quackback compare?
While Refiner.io focuses on providing every possible feature and customization option, Quackback takes a different approach. We've focused on making the most important feedback features work flawlessly, with a setup process that takes minutes instead of days.
Our platform is built for teams that want to start collecting meaningful feedback quickly, without the complexity of extensive configuration. At $47/month, we offer all essential features at less than half the cost of Refiner.io's starting price.
Refiner.io approach
- Advanced feature set with deep customization options for enterprise needs
- Technical setup requiring developer resources and implementation planning
- Starting at $79/month with additional costs for advanced features
Quackback approach
- Focused feature set that covers all essential feedback needs without complexity
- 5-minute setup with no technical knowledge required
- Simple $47/month pricing with all features included
Did you know?
While Refiner.io offers more customization options, our research shows that most teams only use about 20% of available features. Quackback focuses on making these essential features work perfectly, helping you get started faster and maintain simpler workflows.
When to choose Refiner.io
Refiner.io excels at serving enterprise companies with complex feedback needs. Their platform is built for organizations that require granular control over every touchpoint in their feedback collection process.
For teams with dedicated technical resources and a need for advanced customization, Refiner's extensive feature set enables highly specialized survey workflows. Their robust targeting system and enterprise-grade capabilities make them a solid choice for large organizations.
When Quackback fits better
Quackback shines when you need to start collecting meaningful feedback quickly and efficiently. We've optimized for teams that value simplicity and speed without compromising on essential features.
At $47/month with no hidden costs, we're the perfect fit for startups and growing companies that need actionable insights without the complexity. Our streamlined approach means you'll spend less time configuring and more time gathering valuable user feedback.
Different philosophies
Refiner.io takes the "everything included" approach, offering a comprehensive toolkit that covers every possible feedback scenario. While powerful, this can lead to longer implementation times and a steeper learning curve.
Quackback embraces simplicity by design. We've focused on making the most important features work flawlessly, creating an intuitive experience that doesn't sacrifice capability. Think of it as having all the power you need, without the complexity you don't.
Setup and implementation
Setting up Refiner typically requires technical expertise and careful planning. Their advanced features often need developer involvement and ongoing maintenance to fully leverage the platform's capabilities.
Quackback's installation is refreshingly simple - just copy and paste a single line of code. Our intelligent defaults and intuitive interface mean you can launch your first survey in minutes, while still having room to customize when you need to.
Which tool is right for you?
Enterprise & large teams
Refiner.io is ideal when you need enterprise-grade features and have technical resources for setup
Small & medium teams
Quackback is perfect when you need quick implementation and straightforward feedback collection
Ready to try a simpler approach?
Get started with Quackback today. No credit card required.
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