SAML single sign-on is now available
Secure access with Okta and Entra ID, automatic domain discovery, and just-in-time provisioning for your team.
Customer support and product feedbackin one open-source platform.
Answer the questions customers ask, and ship the things they ask for. Cloud or self-hosted, free to start.
One customer system
Resolve now. Build next.
Every support conversation can become a product request, with the customer still attached.
Support workspace
Resolve the question. Keep the context.
Email, chat, and tickets land in one inbox, with the customer's account and open requests beside every reply.
One queue for every channel
Chat, email, and tickets share one customer history.
SLAs and workflows in the record
SLA timers, assignment, and escalation run on the record itself.
Feedback system
Turn repeated questions into product direction.
Capture the request once and see which accounts are behind it.
Link the request once
Turn conversations into feedback with the customer and company attached.
Updates reach everyone who asked
Roadmap and changelog updates notify every linked customer.
Help Center, Roadmap, Changelog, and Status are included.
Every product shares the same customer history and your branding.
Quinn AI
Quinn answers customers. Copilot assists your team.
Quinn resolves routine questions on its own. When it can't, your team gets the transcript, the sources, and a draft reply.
Explore Quinn AI →
Customer-facing assistant
Q
Quinn
AI assistant · Online
Hi — how can I help today?
I can't reset my password.
I found your account. I've sent a secure reset link that expires in 15 minutes.
Based on 2 help center articles
Message Quinn…
Team Copilot
Maya Chen · GreyfinOpen
Our security team needs SAML before rollout. Can you confirm the timeline?
Suggested reply
SAML is in progress for this quarter. I've linked Greyfin to the request, so Maya will be notified when it ships.
InsertDismiss
Copilot
Context found
SAML request · 128 votes
Roadmap · In progress
Greyfin · Enterprise
Open source
Runs where you want.Connects to what you use.
Push a request to Linear or Jira, and status flows back to the customer.
Before you switch
Common questions
Is Quackback a helpdesk or a feedback platform?
Both. Support handles the questions customers ask; feedback handles the things they ask for. The two are linked, so a ticket can become a roadmap item without a copy-paste.
How does Cloud pricing work?
The Free plan covers one seat. Paid plans start at $12 per seat per month on annual billing, with a 14-day trial and no card. All AI features are included on paid plans, with a monthly dollar allowance and $10 top-up packs. Portal users are free.
Can we self-host the complete product?
Yes. The full platform is AGPL-3.0, with no feature gates. You run the infrastructure, security, backups, and upgrades. Most teams pick Cloud so they don't have to.
Can we migrate without starting over?
Yes. Quackback imports Canny and UserVoice data, supports mapped CSV imports with a dry-run preview, and exports posts, people, and conversation history whenever you need them.
Need security, procurement, or deployment details? Talk to the team.
Get started
Support customers. Build with them.
Free for one seat. Cloud or self-hosted.