Hear what customers want. Ship it. Tell them.

Open-source software for customer support and feedback. Live chat, email and tickets in one inbox, beside your feedback board, roadmap and changelog, with a help center and status page. Quackback AI answers customers and helps your team.

Start collecting feedback today

14-day Pro trial, no card needed
Keep using it free if you don't upgrade
Open source. Self-host with Docker

Start free trial See our live board

The widget your customers see inside your app.

Your team’s viewYour customers’ view

Feedback

Review

Status

Board

From a customer's question to a shipped release

Customers ask, post and vote

A request in a support chat becomes a post with the customer's vote in one click. Customers can also post in your portal or the widget inside your web app, and Quackback AI suggests duplicates so votes stay on one request.

Explore feedback

Acme Corp

Boards

Plan on a public roadmap

Prioritize by votes, then send the work to Linear, GitHub, Jira or another tracker. When the issue moves, the request's status keeps up, automatically or after a quick review.

Explore the roadmap

Acme Corp

Roadmap

See what we're working on and what's coming next.

Sort by

Planned84

323

284

256

136

In Progress67

194

145

124

Complete41

289

118

115

Tell everyone who asked

Publish a changelog entry, link the requests it ships, and everyone who voted gets an email, including customers who asked in a support chat.

Explore the changelog

Acme Corp

Changelog

Stay up to date with the latest product updates and shipped features.

October 6, 2026

Introducing Dark Mode

Dark mode is here. Turn it on in Settings > Appearance, or let your system preference decide. Text and controls also have stronger contrast, so everything is easier to read.

Complete

September 24, 2026

Offline mode for field teams

Drafts now save on the device and sync the moment you are back online.

Complete

September 12, 2026

Slack Integration Now Available

Connect your workspace to Slack to hear about new feedback, votes and status changes as they happen. Send each board to its own channel so the right team sees it.

September 2, 2026

Invoice templates are here

Save your layout, logo and payment terms once and reuse them on every invoice.

Complete

Support that knows what customers asked for

Live chat, email and tickets share one inbox with your feedback, so a conversation can become a vote on a request. Quackback AI answers customers around the clock and hands off to your team.

Explore the inbox

All conversations

Priya Natarajan

Open

Hi team! We're rolling Acme out to ~400 people at Northwind next month, and our field teams need calendar sync before we go live. Is it on the roadmap, and is there a rough timeline?

Priya Natarajan8:30 PM

Hi Priya! Calendar sync is in progress right now, and Google and Outlook are the first two we're building. I've added Northwind to the request so you'll hear the moment it reaches beta.

8:50 PMSam Rivera

8:52 PMSam Rivera

Seen

“We just migrated our giant feedback board from Canny/Frill to Quackback and are super happy with it; so are our users!”

Steffen BleherCo-Founder, Capacities

Also built in

See what each plan includes

Quackback AIA copilot your team can ask anything, on every plan, and an agent that answers customers, from Pro.

Help centerArticles customers search for themselves, and the source for AI answers.

Status pageIncidents, maintenance and uptime history, with email updates.

25 integrationsSlack, Linear, Jira, Intercom, Zendesk, HubSpot and more, from Business.

API, webhooks and MCPConnect your own tools and AI agents.

Import and exportMove over from another tool with a CSV, previewed before anything is written.

13 languagesPortal and widget, including right-to-left.

Workflows and SLA policiesRoute and escalate conversations, from Business. Every plan gets a default SLA.

Single sign-onSign in with your identity provider, with an audit log. On Enterprise, or free when you self-host.

Open source, so you're never locked in

Quackback is open source under AGPL-3.0, and our cloud runs the same code. Pull your data through the API on every plan, export the whole workspace on Business and Enterprise, or self-host with Docker and Postgres: every feature, unlimited seats, no license key.

Start free trial Self-hosting guide View on GitHub

Built in the open by Quackback Ltd.

Flat plans, seats included

One price per workspace, with your team's seats included. Customers, voters and chat visitors never count. Prices shown are billed yearly, or pay monthly. Every signup starts with a 14-day Pro trial, no card needed.

Free

For trying it solo

1 seat

1 board, 50 posts
Live chat, help center, status page

Start free trial

Pro

For small teams

$29/mo

5 seats · $348/yr

Unlimited boards and posts
Quackback AI agent, custom domain and MCP

Start Pro trial

Business

For product and support teams

$59/mo

20 seats · $708/yr

Integrations, workflows and SLA policies
Private boards and segments

Start Business trial

Enterprise

For larger teams

$99/mo

Unlimited seats · $1,188/yr

SSO, custom roles, audit log
99.9% uptime SLA

Start Enterprise trial

Open source under AGPL-3.0, so you can always move to your own servers.

Compare all plans and features

Common questions

What counts as a seat?

Anyone on your team who uses the admin, including pending invites. Need more? Move up a plan, or self-host with unlimited seats.

Can I keep my data on my own servers?

Yes. Self-host the complete product with Docker and Postgres on infrastructure you control. You manage security, backups and upgrades, and can export your data whenever you need it.

Is the self-hosted version limited?

No. It has every feature, including single sign-on, custom roles and the audit log, with unlimited seats and no license key. The Powered by Quackback badge stays on. You cover your own infrastructure and AI provider costs.

Can it replace my support chat as well?

Yes. Live chat, email and tickets are built in. Turn them on when you want them, or keep Quackback to feedback.

Can I move from Canny, UserVoice or another tool?

Yes. Export your posts from your current tool, match them to our CSV template and import them in Settings. You see a preview of every change before anything is written. To bring comments and individual votes too, use the open-source import CLI, which loads them through the REST API, which is on every Cloud plan and every self-hosted install.

What happens to my data if Quackback goes away?

You keep it. The code is open source under AGPL-3.0, so you can always run Quackback yourself. On Cloud, you can pull your data through the REST API on every plan, or download a full workspace export on Business and up.

What does Quackback AI cost?

Every plan includes Quackback AI usage, from Basic AI usage on Free to 20x Standard AI usage on Enterprise. Usage resets each month, and a higher plan includes more. There are no per-resolution fees.

Have another question? Talk to the team.

Start hearing what customers want

Start free trial View pricing