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Quackback Cloud

One subscription instead of five.Support, feedback, help center, changelog, status page.

One seat on the Free plan. Paid plans from $29 a month, billed annually. Portal users are free. Quinn included on paid plans. 14-day trial, no card.

Free

Solo founders getting the support and feedback loop running.

$0/mo

Quinn on paid plans

  • Support inbox, live chat & email (1 inbound address)
  • 1 board · 50 posts · voting, roadmap & changelog
  • Help center (1 language) & status page (3 components)
  • Custom branding, themes & colors
  • Unlimited customers & conversations
  • 1 seat · community support
Get started free

No card required

Best for most teams

Pro

Teams of 1–5 replacing a shared inbox and a feedback tool with one product.

$29/mo

$348 billed yearly · save $96/yr

Standard Quinn usage included

  • 5 seats included
  • Support inbox, live chat, email & tickets
  • Help center, feedback, roadmap, changelog & status page
  • Standard Quinn usage included
  • Custom domain · integrations · API & webhooks
  • Unlimited customers, conversations & posts
Start Pro trial

14 days · no card required

Business

Teams of 6–20 that need automation, routing, and SLAs.

$59/mo

$708 billed yearly · save $192/yr

Higher Quinn usage included

  • 20 seats included
  • Everything in Pro
  • Workflows (10 active), SLAs & team routing
  • Moderation & private boards
  • Customer segments · analytics exports
  • Higher Quinn usage
  • 24h support · 250K API req/mo
Start Business trial

14 days · no card required

Enterprise

Teams that need SSO, an audit log, and an uptime SLA.

$99/mo

$1,188 billed yearly · save $360/yr

Maximum Quinn usage included

  • Unlimited seats
  • Everything in Business
  • Maximum Quinn usage
  • SSO, IP allowlist, custom roles & audit log
  • Salesforce & Azure DevOps · visitor analytics
  • Multiple email channels · private & audience-specific status
  • 99.9% SLA · custom invoicing · 12h support · 2M API req/mo
Start Enterprise trial

14 days · no card required

A team of 10 on Business: $59 a month, 20 seats included, billed as $708 a year. Higher Quinn usage included; top up in $10 packs if you need more.

Free plan availableNo card to startNo seat minimumsCancel anytime
Two ways to run it

Managed Cloud or self-host free.

The same complete product. Choose who operates it and how you want to pay.

Cloud

Free plan available. Paid plans from $29/mo on annual billing. Quinn included on paid plans.

We run the infrastructure, backups, monitoring, and upgrades.

Self-hosted

$0 in Quackback software or seat fees under AGPL-3.0. You cover infrastructure and your own AI provider.

You run the infrastructure, security, backups, monitoring, and upgrades.

Read the self-host guide
Plan details

Compare every plan

Core modules are included across the board. Plans differ on automation, moderation, the developer platform, capacity, security, and service.

Swipe to compare →

Feature
Free$0 · freeQuinn on paid plansGet started
Best for mostPro$29/moStandard Quinn usageStart trial
Business$59/moHigher Quinn usageStart trial
Enterprise$99/moMaximum Quinn usageStart trial
WorkspaceWhat you pay for, and who sits in the product.
Seats
1520Unlimited
AI usage included
StandardHigherMaximum
AI top-up packs
$10$10$10
Unlimited customers & conversations
Feedback boards
1UnlimitedUnlimitedUnlimited
Feedback posts
50UnlimitedUnlimitedUnlimited
Workspaces
1UnlimitedUnlimitedUnlimited
Support & inboxShared inbox, tickets, routing, workflows, and SLAs.
Shared team inbox

Mine · Unassigned · All · Mentions

Live chat (Messenger widget)
Email conversations
Support tickets
Company & customer context
Assign, snooze & internal notes
CSAT after close
Convert conversation → feedback
Message customers first
Teams & routing
Visual workflows
10 activeUnlimited
SLA policies
Multiple inbound email addresses
2Unlimited
AIAll Quinn features included on every paid plan. Plans differ on how much usage is included.
Quinn AI agent (customer-facing)
AI drafts & macros in the inbox
Team Copilot
Duplicate detection & merge
Semantic search across feedback
Post summaries & sentiment
Connectors (coming soon)
Feedback & product
Public feedback boards
Voting & comments
Multilingual portal & widget

9 languages incl. RTL, auto-detected

Public roadmap
Public changelog
Customer attributes & segments
Embeddable product hub

Messages · feedback · help · changelog in one widget

Moderation queue & private boards
Help center
Articles & categories
Smart / hybrid search
Powers Quinn answers
Portal + in-widget help
Help center languages
113Unlimited
AI article auto-translation
Status pageA hosted status page with incidents, maintenance windows, and subscriber notifications. Included, not a separate product.
Public status page

Incidents · maintenance · uptime history · RSS

Incident templates
Components
31025Unlimited
Status subscribers
1002501,000Unlimited
Private status page
Audience-specific status
Reporting
Cross-product analytics

Feedback · support · CSAT · Quinn funnel · changelog

Analytics exports (CSV)
Visitor analytics
Integrations & developer
Issue tracking & chat apps

Linear, Jira, GitHub, Slack, Discord, Teams…

Support & CRM bridges

Intercom, Zendesk, Freshdesk, HubSpot, Stripe

Salesforce & Azure DevOps
REST API
10K req/mo10K req/mo250K req/mo2M req/mo
Webhooks
MCP server for AI assistants
Branding
Logo, favicon, light & dark themes
Custom colors
Custom domain
Custom CSS
Remove Quackback branding
+$59/mo+$59/mo+$59/mo
Security & service
Google / GitHub / Microsoft / email sign-in
SSO (SAML / OIDC)
IP allowlist
Custom admin roles
5Unlimited
Audit log
Uptime SLA
99.9% with credits
Custom invoicing
Support
CommunityEmail · 48hEmail · 24hEmail · 12h
Self-host (AGPL-3.0)
Full productFull productFull productFull product

Pricing questions

Frequently asked questions

How do seats work?

The Free plan includes 1 seat at $0. Paid plans include a seat cap: 5 on Pro, 20 on Business, unlimited on Enterprise. Every admin-side member uses one included seat. Inviting a teammate uses an included seat, and pending team invites count toward the cap. Portal end-users are free and unlimited. To add more people than your plan includes, upgrade.

How does AI usage work?

Quinn is included on every paid plan. Plans differ on how much usage is included: Standard on Pro, Higher on Business, Maximum on Enterprise. Free has no Quinn usage. When you use the included amount, buy $10 top-up packs. Extra credit carries over until used. Included usage is drawn first, then extra credit. There are no per-resolution fees.

Which plan should I choose?

Choose Pro if you are a founder or small team (up to 5 seats) consolidating a shared inbox and a feedback tool into one product. Choose Business when you need automation (workflows, SLAs, team routing), moderation and private boards, customer segments, analytics exports, or a second inbound email address. Choose Enterprise for unlimited seats, maximum Quinn usage, Salesforce and Azure DevOps, visitor analytics, unlimited inbound email addresses, private and audience-specific status pages, SSO, IP allowlisting, custom admin roles, an audit log, an uptime SLA with credits, and 12-hour support.

Is there a free trial?

Yes, and a Free plan. The Free plan gives you 1 seat, 1 board, and 50 posts with the shared inbox, live chat, roadmap, changelog, help center, and status page at $0. Every paid plan also includes a 14-day free trial with no credit card required. You can also self-host the full product under AGPL at no cost, with no seat limits.

Who is the Free plan for?

Solo founders and indie hackers getting their support and feedback loop running. You get the shared inbox, live chat, 1 board, 50 posts, roadmap, changelog, help center, and status page for 1 seat at $0. Upgrade when you add a second seat, need more boards or posts, Quinn, or a custom domain.

Can I run multiple workspaces?

Yes. Create as many workspaces as you need. Each workspace is billed on its own: it picks its own plan, includes its own seats, and gets its own invoice, so a small side project is not priced like your main product.

What happens if I cancel or downgrade?

Cancel in one click. Access continues until the period ends. Downgrade keeps existing data; you cannot add capacity above the lower tier until you upgrade again. Export posts and conversations anytime.

Can I self-host Quackback for free?

Yes. The full product under AGPL-3.0, with no software or seat fees and no feature gates. You run it yourself: infrastructure, upgrades, backups, security patches, and AI provider costs are your responsibility. Docker Compose is the fastest path. Cloud exists for teams that would rather not operate any of it.

Every module included

Run the full platform for 14 days.

No card. Choose a plan only after you have used the complete product.