QuackbackPricing
Plans for your team. Customers are free.
Every plan includes feedback boards, a roadmap, a changelog, a support inbox, a help center and a status page. Every signup starts with a 14-day trial, no card needed. When it ends, you choose a paid plan or Free.
Plans
Free
For trying it solo- 1 board, 50 posts
- Roadmap and changelog
- Support inbox and live chat
- Help center and status page
- Basic AI usage, with Copilot
Pro
For small teams- Unlimited boards and posts
- Quackback AI, Standard AI usage
- Custom domain
- Webhooks and MCP server
Business
For product and support teams- Everything in Pro, with 5x Standard AI usage
- Integrations: issue trackers, chat and CRM
- Workflows, SLAs and routing
- Private boards and segments
- AI help center translation
Enterprise
For larger teams- Everything in Business, with 20x Standard AI usage
- SSO and audit log
- Unlimited custom roles
- 99.9% uptime SLA
Need more AI? Move up a plan. Usage resets each month.
Compare plans
Everything each plan includes, feature by feature. Customers, voters and chat visitors are free on all of them.
| Free$0/moStart free trial | Pro$29/mo, yearlyStart Pro trial | Business$59/mo, yearlyStart Business trial | Enterprise$99/mo, yearlyStart Enterprise trial | |
|---|---|---|---|---|
| Billed yearly | Start free trial | Start Pro trial | Start Business trial | Start Enterprise trial |
| Core features | ||||
| SeatsTeammates in the admin, including pending invites | 1 | 5 | 20 | Unlimited |
| Customers and conversationsCustomers, voters and chat visitors are always free | Unlimited | Unlimited | Unlimited | Unlimited |
| Feedback boards | 1 | Unlimited | Unlimited | Unlimited |
| Feedback posts | 50 | Unlimited | Unlimited | Unlimited |
| Feedback, roadmap and changelogVoting, comments, public roadmap, changelog with email updates | Included | Included | Included | Included |
| Support inboxLive chat, email and tickets | Included | Included | Included | Included |
| Help centerArticles, categories and search | Included | Included | Included | Included |
| Status pageIncidents, maintenance, uptime history and RSS | Included | Included | Included | Included |
| In-app widgetMessages, feedback, help and changelog in one widget | Included | Included | Included | Included |
| Quackback AIAn agent for customers and a copilot for your team | Basic AI usage | Standard AI usage | 5x Standard AI usage | 20x Standard AI usage |
| Broadcast emails per monthChangelog and status updates. Support, notification and sign-in emails never count. | 500 | 10,000 | 25,000 | 50,000, more on request |
| Feedback | ||||
| Similar ideas and searchCustomers see matching posts as they type | Included | Included | Included | Included |
| Merge duplicates | Included | Included | Included | Included |
| Statuses, tags and saved views | Included | Included | Included | Included |
| ModerationApprove posts before they go public | Included | Included | Included | Included |
| Private boardsBoards only your team can see | Not included | Not included | Included | Included |
| Customer attributes and segments | Not included | Not included | Included | Included |
| Multilingual portal and widget13 languages, including right-to-left | Included | Included | Included | Included |
| Support | ||||
| Assign, snooze and internal notesMine, Unassigned, All and Mentions views | Included | Included | Included | Included |
| Company and customer context | Included | Included | Included | Included |
| CSAT after close | Included | Included | Included | Included |
| MacrosSaved replies with actions | Included | Included | Included | Included |
| Default SLAOne you set, applied when a conversation starts | Included | Included | Included | Included |
| Turn a conversation into feedbackOne click, with the customer and context attached | Included | Included | Included | Included |
| Inbound email addresses | 1 | 1 | 2 | Unlimited |
| Message customers first | Included | Included | Included | Included |
| Sending domainsSend support replies from your own domain | Not included | 1 | 3 | Unlimited |
| Teams and routing | Not included | Not included | Included | Included |
| SLA policiesDifferent targets by team, customer or priority, applied by workflows | Not included | Not included | Included | Included |
| Visual workflows | Not included | Not included | Included | Included |
| Quackback AI | ||||
| AI usage includedResets each month. A higher plan includes more | Basic AI usage | Standard AI usage | 5x Standard AI usage | 20x Standard AI usage |
| AI agentAnswers customers in Messenger chat | Not included | Included | Included | Included |
| CopilotDrafts replies and answers your team's questions | Included | Included | Included | Included |
| AI duplicate suggestions | Included | Included | Included | Included |
| Post summaries | Not included | Included | Included | Included |
| ConnectorsGive Quackback AI tools from your own MCP servers | Included | Included | Included | Included |
| Help center | ||||
| Help in the portal and widget | Included | Included | Included | Included |
| Ask AI in the help centerAnswers from your articles, with citations | Included | Included | Included | Included |
| Help center languages | 1 | 1 | 3 | Unlimited |
| AI article translationInto every language your help center offers | Not included | Not included | Included | Included |
| Status page | ||||
| Incident templates | Included | Included | Included | Included |
| Components | 3 | 10 | 25 | Unlimited |
| Status subscribersEmail updates, with CSV import and export | 100 | 250 | 1,000 | Unlimited |
| Private status pageVisible only to signed-in users | Not included | Not included | Not included | Included |
| Audience-specific statusEach segment sees only its own services | Not included | Not included | Not included | Included |
| Analytics | ||||
| Analytics across productsFeedback, support, CSAT, AI and changelog | Included | Included | Included | Included |
| Data exportCSV exports and a full workspace download | Not included | Not included | Included | Included |
| Visitor analyticsCookieless page views across portal and widget | Included | Included | Included | Included |
| Integrations and developers | ||||
| Issue trackers and chatLinear, Jira, GitHub, Slack, Discord, Microsoft Teams and more | Not included | Not included | Included | Included |
| Support and CRMIntercom, Zendesk, Freshdesk, HubSpot, Salesforce, Stripe | Not included | Not included | Included | Included |
| REST APIRequests per minute | 60/min | 60/min | 300/min | 1,200/min |
| Webhooks | Not included | Included | Included | Included |
| MCP serverWork on feedback from Claude, ChatGPT and other agents | Not included | Included | Included | Included |
| Branding | ||||
| Logo, colors and themesFavicon, light and dark themes | Included | Included | Included | Included |
| Custom domainsFor example, feedback.yourcompany.com | Not included | 1 | Unlimited | Unlimited |
| Custom CSS | Not included | Not included | Included | Included |
| Remove Quackback brandingOptional add-on, $590/yr billed yearly | Not included | +$59/mo | +$59/mo | +$59/mo |
| Security and service | ||||
| Sign-in optionsEmail link or code, Google, GitHub, Microsoft and other social sign-ins | Included | Included | Included | Included |
| Single sign-on (OIDC) | Not included | Not included | Not included | Included |
| Custom roles | Not included | Not included | 5 | Unlimited |
| Audit log | Not included | Not included | Not included | Included |
| Uptime SLA | Not included | Not included | Not included | 99.9% |
| Custom invoicing | Not included | Not included | Not included | Included |
| Support | Community | Email, 24h | Email, 12h | |
Prefer to run it yourself? Quackback is open source, and the self-hosted edition has every feature with unlimited seats. You operate the servers, backups, upgrades and AI provider. About self-hosting
“We just migrated our giant feedback board from Canny/Frill to Quackback and are super happy with it; so are our users!”
Steffen BleherCo-Founder, CapacitiesPricing questions
What counts as a seat?
A seat is a teammate who signs in to the admin, and pending invites count too. Free includes 1 seat, Pro 5 seats, Business 20 seats and Enterprise is unlimited. Customers, voters and chat visitors never use a seat. To add more teammates than your plan includes, move up a plan.
How does Quackback AI usage work?
Every plan includes Quackback AI usage: Basic AI usage on Free, Standard AI usage on Pro, 5x Standard AI usage on Business and 20x Standard AI usage on Enterprise. Copilot, which drafts replies and answers your team's questions, works on every plan. The AI agent that answers customers starts on Pro. Included usage resets each month, and a higher plan includes more. There are no per-resolution fees.
Is there a free trial?
Every paid plan starts with a 14-day trial, and you don't need a card to begin. You can also stay on the Free plan for as long as you like: one seat, one board and 50 posts, with the roadmap, changelog, support inbox, help center, status page and Basic AI usage. When the trial ends, you choose a paid plan or Free. If you built more than Free includes during the trial, such as extra teammates, boards or more than 50 posts, Quackback shows you what to remove first.
Which plan should I choose?
Pro suits a small team that wants the AI agent, unlimited boards, a custom domain, webhooks and the MCP server. Business adds what larger product and support teams need: integrations, workflows, SLA policies, team routing, private boards, segments and more help center languages. Enterprise adds SSO, unlimited custom roles, an audit log and a 99.9% uptime SLA.
Can I change or cancel my plan?
Yes, from your workspace's billing settings. A move between paid plans applies straight away, up or down, and the price difference is pro-rated. If you're using more than the lower plan includes, such as seats, boards or posts, Quackback shows you what to remove before you switch. Features that belong to the higher plan switch off. If you move to Free or cancel, your plan stays active until the period ends, then the workspace moves to the Free plan.
Can I remove the Quackback branding?
Yes. Paid plans can add branding removal for $59 a month ($590 a year). It removes the "Powered by Quackback" badge from your portal, widget and emails.
Do I pay per workspace?
Yes. Each workspace has its own plan, seats, AI usage and invoice, so a side project doesn't have to be on the same plan as your main product.
What happens to my data if Quackback goes away?
You keep it. The code is open source under AGPL-3.0, so you can always run Quackback yourself. On Cloud, you can pull your data through the REST API on every plan, or download a full workspace export on Business and up.
Can I self-host Quackback instead?
Yes. Quackback is open source under AGPL-3.0, and the self-hosted edition has every feature with unlimited seats. You run the servers, backups and upgrades yourself, and connect your own AI provider. Most teams choose Cloud so they don't have to.
Have another question? Talk to the team.