Last updated: April 2026
By accessing or using Quackback, you agree to these terms. If you do not agree, do not use the service. These terms apply to the hosted version of Quackback operated by Quackback Ltd. If you self-host Quackback, the open source licence governs your use.
Quackback is a customer feedback platform. It lets you collect feature requests, manage public roadmaps, publish changelogs, and analyse feedback. The service is provided as a hosted platform at quackback.io and as an open source project you can self-host.
You are responsible for maintaining the security of your account and any activity that occurs under it. You must provide accurate information when creating an account. Notify us immediately at support@quackback.io if you believe your account has been compromised.
You agree not to use Quackback for any unlawful purpose, to distribute spam, malware, or abusive content, or to interfere with the operation of the service. You must not attempt to gain unauthorised access to other accounts or systems. We reserve the right to suspend or terminate accounts that violate these terms.
You retain ownership of all content you submit to Quackback, including feedback, comments, and other data. You grant us a licence to host, display, and process that content as needed to provide the service. Quackback Ltd. owns the platform, its design, branding, and proprietary code. The open source components are licensed separately under AGPL-3.0.
The self-hosted version of Quackback is released under the AGPL-3.0 licence. You can view the source code, modify it, and deploy it on your own infrastructure in accordance with that licence. The full licence text is available in the GitHub repository.
We make best efforts to keep Quackback available and reliable. However, we do not guarantee a specific uptime percentage, particularly for the free tier. Scheduled maintenance and unexpected outages may occur. We will communicate significant disruptions through our status page.
To the maximum extent permitted by law, Quackback Ltd. is not liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid us in the 12 months preceding the claim. The service is provided "as is" without warranties of any kind.
Either party can terminate this agreement at any time. You can delete your account through the platform. We may terminate or suspend your access if you violate these terms. Upon termination, your right to use the service ceases immediately. You can export your data before termination.
We may update these terms from time to time. If we make material changes, we will notify you through the Quackback platform or by email. Continued use of the service after changes take effect constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of Quackback will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these terms, contact us at support@quackback.io.