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Manage your team

Don't manage feedback alone. Invite teammates to help triage requests, respond to users, and keep your roadmap updated. Control who can do what with simple role-based permissions.

Overview

Access team settings from Admin → Settings → Team Members.

Roles

Quackback has two team member roles:

RoleCapabilities
AdminFull access to all settings, team management, integrations
MemberManage feedback, respond to posts, update statuses

Role Comparison

CapabilityMemberAdmin
View admin dashboard✓✓
Manage posts & comments✓✓
Change post statuses✓✓
Manage boards✓✓
Manage statuses & tags✓✓
Pin official responses✓✓
Branding & customization✓
Portal authentication✓
Team management✓
Import/export data✓

Invite team members

  1. Go to Admin → Settings → Team Members
  2. Click "Invite member"
  3. Enter their email address
  4. Select a role (Admin or Member)
  5. Click Send invite

The invitee receives an email with a link to join your workspace.

Pending Invitations

Pending invitations are shown at the top of the Team Members page. From there you can:

  • View who has been invited
  • Resend invitations
  • Cancel pending invitations

Manage members

View Team Members

The team page shows:

  • Member name and email
  • Role badge (Admin/Member)

The member count is displayed at the top of the list.

Change Role

  1. Find the member in the list
  2. Click the ... menu button on the right
  3. Select Make admin or Make member
  4. Confirm the change

Changes take effect immediately.

Remove Member

  1. Find the member in the list
  2. Click the ... menu button
  3. Select Remove from team
  4. Confirm removal

Removed members:

  • Are converted to a portal user
  • Lose access to the admin dashboard
  • Can still interact with the public feedback portal
  • Their comments and activity history remain

You cannot remove yourself or the last admin.

Authentication

By default, team members sign in with a password or a magic link. You can also enable GitHub and Google sign-in, require two-factor authentication, or connect single sign-on.

See Configure team security for the full set of options.

Best Practices

Start Small

Begin with a small team of admins. Add members as your feedback volume grows.

Clear Ownership

Assign specific team members to monitor certain boards or topics.

Regular Reviews

Periodically review team access:

  • Remove members who no longer need access
  • Audit admin permissions
  • Check for unused invitations

Use Member Role Appropriately

Only grant Admin access to those who need it. Members can handle most day-to-day feedback management.

Next Steps