Quackback offers a variety of survey types to meet different feedback collection needs. Knowing these types will help you pick the right survey for your goals.
Customer Satisfaction (CSAT) Surveys
CSAT surveys measure how satisfied customers are with a specific product, service, or interaction.
CSAT Best Practice
Use CSAT surveys immediately after a customer interaction or purchase for the most accurate feedback.
Net Promoter Score (NPS) Surveys
NPS surveys gauge customer loyalty by asking how likely customers are to recommend your product or service.
NPS Calculation
NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Product Feedback Surveys
These surveys collect specific feedback about product features, usability, and potential improvements.
User Experience (UX) Surveys
UX surveys focus on understanding how users interact with and perceive your product or website.
Market Research Surveys
Use these surveys to gather insights about your target market, including preferences, behaviors, and trends.
Employee Satisfaction Surveys
These internal surveys help gauge employee morale, engagement, and identify areas for workplace improvement.
Event Feedback Surveys
Collect feedback from attendees after conferences, webinars, or other events.
Website Feedback Surveys
Gather insights about your website's usability, design, and content directly from visitors.
Custom Surveys
Create fully customized surveys tailored to your specific needs and goals.
Choosing the Right Survey Type
Consider your goals, target audience, and the stage of the customer journey you're focusing on when selecting a survey type. Don't hesitate to combine elements from different survey types to create the perfect survey for your needs.
Each survey type in Quackback comes with pre-designed templates and question sets to get you started quickly. You can always customize these templates or start from scratch to create the perfect survey for your needs.