Issue Tracking integration
Quackback + GitHub
Sync feedback with GitHub Issues
Signal
Feedback event
Delivery
Automatic
Why it matters
Developer tools and open-source projects get feedback from users who may never open a GitHub issue on their own. The Quackback GitHub integration lets you turn feedback posts into GitHub Issues in any repository, public or private. Issues are created with the post content, a backlink to the feedback board, and mapped labels and milestones. When the issue is closed on GitHub, the feedback post updates to "Shipped" and voters are notified. Open-source maintainers can run a public feedback board while keeping engineering work in GitHub Issues, and contributors see exactly which user requests they are addressing.
01 · Setup
Connect GitHub in three steps
Authorize GitHub access
Connect your GitHub account via OAuth and select the repositories Quackback can create issues in.
Map labels and milestones
Choose default labels, milestones, and assignees for issues created from each Quackback board.
Issues sync with your board
New GitHub Issues include the feedback post content and backlink. Closing an issue updates the post status and notifies voters.
02 · Why
Why connect Quackback to GitHub
Non-technical users can file requests
Users who find GitHub Issues intimidating can submit feedback on your Quackback board instead. Product managers or maintainers then promote the most-voted requests into GitHub Issues with one click, expanding your contributor pool.
Labels and milestones carry over
When creating a GitHub Issue from feedback, you can map Quackback tags to GitHub labels and assign milestones. The issue lands in your triage flow already categorized, saving a step in your issue management workflow.
Closing an issue notifies voters
When a contributor closes the linked GitHub Issue, the feedback post status updates automatically. Every user who voted for the feature gets an email notification, turning a closed issue into a re-engagement moment.
03 · Capabilities
What the integration does
- Create GitHub Issues from feedback
- Label and milestone mapping
- Status sync between platforms
- Repository selection
04 · In practice
Use cases
Convert community feedback into tracked GitHub issues
Let open-source contributors see what users want most
Sync issue resolution back to the feedback board
FAQ
Frequently asked questions
Can I use the GitHub integration with private repositories?
Yes. When you connect your GitHub account, you can authorize access to both public and private repositories.
Does it sync GitHub issue labels back to Quackback tags?
Labels can be mapped during issue creation. Status sync keeps the feedback post updated when the GitHub issue is closed or its labels change.
GitHub + Quackback
Put GitHub closer to customer signal.
Start free, connect GitHub in minutes, and keep product context moving without another manual handoff.