Notifications integration
Quackback + Slack
Get feedback notifications in Slack
Signal
Feedback event
Delivery
Automatic
Why it matters
Product teams miss feedback because it lives in a separate tool from their daily conversations. The Quackback Slack integration sends rich notifications to your chosen Slack channels whenever users submit requests, cast votes, or leave comments. You can route different boards or tags to different channels (bug reports to #engineering, feature requests to #product) so each team sees only what matters to them. Product managers spend less time relaying information, and engineers get direct signal from users without switching context.
01 · Setup
Connect Slack in three steps
Create a Slack webhook
Add an incoming webhook in your Slack workspace settings and choose the channel where notifications should appear.
Configure event filters
In Quackback, paste the webhook URL and select which events (new posts, votes, status changes) trigger a notification.
Notifications start flowing
Rich Slack messages appear in your channel within seconds of each event, with direct links back to the feedback post.
02 · Why
Why connect Quackback to Slack
Stop manually relaying feedback
New posts and vote milestones appear in Slack automatically. No one needs to copy-paste links or summarize requests in standups. The notification includes the post title, vote count, and a direct link to the board.
Route signals to the right channel
Filter notifications by board, tag, or status change and send them to specific Slack channels. Your design team sees UX feedback in #design while your infrastructure team tracks performance requests in #platform.
Close the loop faster
When you mark a post as shipped, the status-change notification lands in the same channel where the team first saw the request. Everyone, from the PM who prioritized it to the engineer who built it, knows it went out.
03 · Capabilities
What the integration does
- Real-time notifications for new feedback
- Vote and comment alerts in channels
- Rich message formatting with post details
- Configurable notification filters
04 · In practice
Use cases
Get notified when users submit new feature requests
Track trending feedback posts in a dedicated channel
Keep product and engineering teams aligned on user needs
FAQ
Frequently asked questions
Can I choose which Slack channel receives Quackback notifications?
Yes. During setup you select a specific channel, and you can create multiple webhook connections to route different event types to different channels.
Does the Slack integration support threaded messages?
Notifications appear as rich messages in your chosen channel. Reply threads happen on the Quackback board itself, but the Slack message links directly to the post for quick access.
Is there a way to filter which feedback triggers Slack notifications?
Yes. You can configure filters by board, tag, or status change so your team only receives the notifications that matter to them.
Slack + Quackback
Put Slack closer to customer signal.
Start free, connect Slack in minutes, and keep product context moving without another manual handoff.