GET/tickets

List tickets

Returns tickets for the workspace (a team-role API key sees every ticket). Requires a team-role API key.

Parameters

Name	In	Type	Description
`type`	query	`"customer" \| "back_office" \| "tracker"`	Filter by ticket type
`ticketTypeId`	query	`string`	Filter by registry ticket-type ID (see the ticketType field on tickets)
`statusCategory`	query	`"open" \| "pending" \| "closed"`	Filter by internal status category
`stage`	query	`"received" \| "in_progress" \| "awaiting_requester" \| "resolved"`	Filter by customer-facing public stage
`requesterPrincipalId`	query	`string`	Filter by requester principal ID
`companyId`	query	`string`	Filter by company ID
`sort`	query	`"recent" \| "oldest" \| "created" \| "priority"`	Sort order(default: `recent`)
`limit`	query	`integer`	Items per page (max 100)(default: `20`)

List of tickets

Returns an array of objects:

Field	Type	Description
`id`required	`string`	TypeID - a type-prefixed UUID
`number`required	`number`	Per-workspace sequential ticket number
`reference`required	`string`	Human reference, "#" + number
`type`required	`"customer" \| "back_office" \| "tracker"`	Ticket object type
`ticketType`required	`object \| null`	Workspace-defined registry type, null on legacy typeless tickets
`title`required	`string`
`status`required	`object`	Internal workspace status: its display name + stable category
`stage`required	`"received" \| "in_progress" \| "awaiting_requester" \| "resolved" \| null`	Customer-facing public stage, null when the status projects none
`priority`required	`"none" \| "low" \| "medium" \| "high" \| "urgent"`	Triage priority
`requesterPrincipalId`required	`string \| null`	Principal ID of the requester, null if unattributed
`assigneePrincipalId`required	`string \| null`	Principal ID of the assigned teammate, null if unassigned
`assigneeTeamId`required	`string \| null`	ID of the assigned team, null if unassigned
`companyId`required	`string \| null`	ID of the associated company, null if none
`firstResponseAt`required	`string \| null`	When a teammate first responded, null until then
`dueAt`required	`string \| null`	SLA due time, null if no policy applies
`resolvedAt`required	`string \| null`	When the ticket entered a closed status, null while open
`createdAt`required	`string`	ISO 8601 timestamp
`updatedAt`required	`string`	ISO 8601 timestamp
`reopenedCount`required	`number`	How many times the ticket has reopened

401Unauthorized

curl \
  "https://feedback.quackback.io/api/v1/tickets" \
  -H "Authorization: Bearer qb_your_api_key_here"