POST/tickets/{ticketId}/reply

Reply to a ticket

Send a customer-visible agent reply on a ticket thread.

Parameters

Name	In	Type	Description
`ticketId`required	path	`string`	Ticket ID

Request body

Field	Type	Description
`content`required	`string`	Message body as markdown
`attachments`	`object[]`

Response

Reply created

Field	Type	Description
`id`required	`string`	TypeID - a type-prefixed UUID
`ticketId`required	`string`	TypeID - a type-prefixed UUID
`senderType`required	`"visitor" \| "agent" \| "system"`	Who sent the message
`isInternal`required	`boolean`	Whether this is an internal teammate note not visible to the requester
`authorPrincipalId`required	`string \| null`	Principal ID of the author, null for system messages
`authorName`required	`stringnull`	Display name of the author, null for system messages
`content`required	`string`	Markdown content. Derived from contentJson when it carries an image (restores `![](…)` that plain markdown storage would otherwise lose), else the stored text verbatim.
`contentJson`required	`object \| null`	Rich text content as TipTap JSON, null for plain-text messages
`attachments`required	`object[] \| null`	Image/file attachments, null if none
`createdAt`required	`string`	ISO 8601 timestamp

Errors

400Validation error

401Unauthorized

404Ticket not found

Example request

curl \
  -X POST \
  "https://feedback.quackback.io/api/v1/tickets/:ticketId/reply" \
  -H "Authorization: Bearer qb_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
  "content": "example_content",
  "attachments": []
}'