Measure feedback with analytics
Stop guessing what's working. The analytics dashboard shows you how feedback flows through your workspace, where users engage most, and how quickly your team responds.
Overview
Access analytics from Admin → Analytics in the sidebar. The dashboard is organized into four sections:
| Section | What it answers |
|---|---|
| Volume | How much feedback are you receiving? |
| Status transitions | How does feedback move through your workflow? |
| Engagement | Who's participating and how? |
| Response time | How fast is your team responding? |
Feedback volume
The volume chart shows how many posts your workspace receives over time. Toggle between daily, weekly, and monthly views to spot trends.
Volume by board
Break down volume by board to see which areas of your product generate the most feedback. A stacked bar chart shows each board's contribution to total volume.
Volume by status
See how posts are distributed across statuses. The status breakdown reveals bottlenecks — if most posts sit in "Open", your team may need to triage more frequently.
A growing backlog of "Open" posts is normal as your user base grows. Focus on the ratio of new posts to triaged posts rather than the absolute count.
Status transitions
Track how feedback moves through your workflow. The transition view shows:
- Flow diagram — a visual path from initial status to resolution
- Average time in status — how long posts spend at each stage
- Transition counts — how many posts moved between specific statuses in the selected period
| Metric | What it tells you |
|---|---|
| Avg. time in Open | How quickly your team starts triaging |
| Avg. time in Under Review | How long evaluation takes |
| Avg. time in Planned | How long items wait before development starts |
| Open → Closed rate | Percentage of feedback declined without implementation |
Status transition data starts tracking from the moment you create your workspace. Historical data before analytics was enabled is not included.
User engagement
Understand who's participating and how actively.
Active voters
Track the number of unique users who voted in the selected period. A rising voter count indicates growing community involvement.
Top contributors
A ranked list of users by total activity — posts submitted, votes cast, and comments left. Use this to identify your most engaged users.
Comment activity
See comment volume over time, split by:
- User comments — feedback from portal users
- Team replies — responses from your team members
- Internal notes — private comments between team members
The ratio of team replies to user comments is a good proxy for responsiveness. Aim for at least one team reply per post with comments.
Response time
Measure how quickly your team engages with feedback.
| Metric | Definition |
|---|---|
| Time to first response | Duration from post creation to the first team comment |
| Time to resolution | Duration from post creation to "Complete" or "Closed" status |
| Median response time | The midpoint response time (less skewed by outliers than average) |
Response times are displayed as median values by default. You can toggle to show averages.
Posts without a team response or resolution are excluded from these calculations. Filter by board or segment to compare response times across different feedback categories.
Filter analytics
Narrow your analytics view using the filter bar at the top of the dashboard.
Date range
Select a preset range or define a custom one:
| Preset | Period |
|---|---|
| Last 7 days | Previous week |
| Last 30 days | Previous month |
| Last 90 days | Previous quarter |
| Last 12 months | Previous year |
| Custom | Pick start and end dates |
Board filter
Select one or more boards to scope all metrics to feedback in those categories.
Segment filter
Choose a user segment to see analytics for a specific customer group. Compare how enterprise customers engage versus free-tier users, or see response times for your highest-value accounts.
Combine board and segment filters for granular insights. For example, filter to "Feature Requests" board + "Enterprise" segment to see what your largest customers ask for most.
Export reports
Download analytics data for use in spreadsheets, presentations, or external BI tools.
- Apply the filters you want (date range, board, segment)
- Click Export in the top-right corner
- Choose a format:
| Format | Best for |
|---|---|
| CSV | Spreadsheets and data analysis |
| Presentations and stakeholder reports |
Exports include all metrics visible on the dashboard for the selected filters and date range.
Exports reflect the currently applied filters. Double-check your filter bar before exporting to make sure you're capturing the right data.