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Categorize posts with tags

Need to track which feedback affects mobile vs web? Or which requests are from enterprise customers? Tags let you slice feedback any way you need, across boards, statuses, and teams.

Overview

Tags are created on the fly as you work. Apply them from any post's detail page. No separate settings to manage.

Tags differ from other organization methods:

FeatureTagsBoardsStatuses
Multiple per postYesNoNo
User-facing categoryYesYesYes
Workflow stageNoNoYes
Content typeNoYesNo

Create tags

Tags are automatically created when they're used during CSV import. New tags referenced in your import file will be created automatically.

Apply tags

From Post Detail

  1. Navigate to a post in Admin → Feedback
  2. Click the post to open the detail page
  3. In the Properties panel on the left, find the Tags section
  4. Click "Add" to see available tags
  5. Select a tag to apply it

Remove tags

  1. Open a post in the detail page
  2. In the Properties panel, click the X on any tag badge to remove it

Filter by tags

In the Feedback View

  1. In the filter sidebar, find the Tags section
  2. Click tags to toggle them on/off
  3. View matching posts

Combine filters

Tags combine with other filters:

  • Board + Tag
  • Status + Tag
  • Search + Tag

Use Cases

By Platform

mobile
web
desktop
api
ios
android

By Customer Segment

enterprise
startup
free-tier
beta-users

By Priority

high-priority
quick-win
blocking
nice-to-have

By Feature Area

auth
billing
dashboard
reports
integrations

By Team

eng-backend
eng-frontend
design
product

Best Practices

Start Simple

Begin with 5-10 tags. Add more as patterns emerge.

Consistent Naming

Use a naming convention:

  • Lowercase
  • Hyphenated
  • Short and clear

Avoid Overlap

Don't duplicate information:

  • Use boards for content type (features vs bugs)
  • Use statuses for workflow stage
  • Use tags for cross-cutting concerns

Next Steps