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Categorize posts with tags

Need to track which feedback affects mobile vs web? Or which requests are from enterprise customers? Tags let you slice feedback any way you need, across boards, statuses, and teams.

Overview

Manage tags from Admin > Settings > Tags. Each tag has a name, color, and optional description. Tags appear as colored badges throughout the app — in the inbox, post cards, and the portal.

Tags differ from other organization methods:

FeatureTagsBoardsStatuses
Multiple per postYesNoNo
User-facing categoryYesYesYes
Workflow stageNoNoYes
Content typeNoYesNo

Manage tags

Go to Admin > Settings > Tags to create, edit, and delete tags.

Create a tag

  1. Click New tag
  2. Enter a name and optional description
  3. Pick a color from the preset palette or enter a custom hex code
  4. Click Create tag

Tags appear as colored badges using the color you choose. The color shows at 10% opacity as a background tint with the full color as text.

Edit a tag

Click any tag in the list to open the edit dialog. You can change the name, description, and color. Changes apply immediately across all posts using that tag.

Delete a tag

Click the three-dot menu on a tag row and select Delete. This removes the tag from all posts. Deleted tags are soft-deleted and won't appear in the tag list.

Deleting a tag removes it from every post it's applied to. This cannot be undone.

Apply tags

From Post Detail

  1. Navigate to a post in Admin → Feedback
  2. Click the post to open the detail page
  3. In the Properties panel on the left, find the Tags section
  4. Click "Add" to see available tags
  5. Select a tag to apply it

Remove tags

  1. Open a post in the detail page
  2. In the Properties panel, click the X on any tag badge to remove it

Filter by tags

In the Feedback View

  1. In the filter sidebar, find the Tags section
  2. Click tags to toggle them on/off
  3. View matching posts

Combine filters

Tags combine with other filters:

  • Board + Tag
  • Status + Tag
  • Search + Tag

Use Cases

By Platform

mobile
web
desktop
api
ios
android

By Customer Segment

enterprise
startup
free-tier
beta-users

By Priority

high-priority
quick-win
blocking
nice-to-have

By Feature Area

auth
billing
dashboard
reports
integrations

By Team

eng-backend
eng-frontend
design
product

Best Practices

Start Simple

Begin with 5-10 tags. Add more as patterns emerge.

Consistent Naming

Use a naming convention:

  • Lowercase
  • Hyphenated
  • Short and clear

Avoid Overlap

Don't duplicate information:

  • Use boards for content type (features vs bugs)
  • Use statuses for workflow stage
  • Use tags for cross-cutting concerns

Next Steps