Customize the portal home

The portal home is the first thing visitors see when they open your feedback portal. The welcome card lets you greet them, set expectations, and point them at the right places to start.

Overview

Open Admin → Settings → Portal to manage the welcome card. The card renders above the post list on the public portal home; the rest of the page (filters, board picker, post list) stays unchanged.

Welcome card

The welcome card has three parts: a toggle, a title, and a rich text message body.

1. Go to Admin → Settings → Portal
2. Edit the Title and Message to taste
3. Use the live Preview to see what visitors will see
4. Toggle Enable welcome card on when you're ready
5. Click Save

The card is only rendered on the portal home when the toggle is on, so you can stage the next announcement and flip the switch when it's ready to go live.

Message editor

The message body uses the same rich text editor as posts and comments. You can:

• Format with headings, bold, italic, lists, links, and inline code
• Drop in fenced code blocks for snippets
• Embed images uploaded through the editor (auto-rehosted to workspace storage)
• Insert emoji via the picker or shortcode

Title length

Titles are capped at 200 characters. The editor enforces the limit as you type.

Common uses

• Frame what kind of feedback you want. "We're looking for feature ideas — please raise bugs through support."
• Surface the roadmap. Link to a roadmap board or a public roadmap page so visitors see what's already planned.
• Point at help docs. Link to your help center so visitors can self-serve answers before filing a new request.
• Announce a moderation policy. Set expectations for tone, duplicates, and response time.