Comparison
A side-by-side look at Quackback and UserVoice — features, pricing, and developer experience.
UserVoice is an enterprise feedback platform starting at $16,000/year with annual commitments. Quackback delivers core feedback features for free, with a 5-minute setup.
Pricing
Free
vs $16K+/yr
Source
Open
vs Closed
Commitment
None
vs Annual
Setup
5 minutes
vs Weeks
Feature matrix
| Feature | Quackback | UserVoice |
|---|---|---|
| Core Features | ||
Feedback Boards Collect and organize user feedback and feature requests | Yes | Yes |
Public Roadmap Share your product plans publicly with users | Yes | Yes |
Changelog Announce shipped features and updates | Yes | No |
Auto-Notify Voters Email users when their requested feature ships | Yes | Yes |
| Developer Tools | ||
REST API Programmatic access to all feedback data | Yes | Yes |
Webhooks (HMAC Signed) Secure webhook delivery with HMAC-SHA256 | Yes | Yes |
MCP Server (AI Agents) AI agents can search, triage, and manage feedback | Yes | No |
OpenAPI Spec Machine-readable API documentation at /api/v1/docs | Yes | No |
| Experience | ||
Modern UI Clean, responsive interface built with modern frameworks | Yes | No |
Custom Branding Logo, colors, fonts, and corner radius customization | Yes | Yes |
SSO (OIDC) Enterprise single sign-on support | Yes | Yes |
Passwordless Auth One-time password login via email | Yes | Yes |
| Hosting & Data | ||
Open Source Source code you can inspect, modify, and contribute to | AGPL-3.0 | No |
Self-Hosting Deploy on your own infrastructure with Docker | Yes | No |
Setup Time Time from zero to collecting feedback | 5 minutes | Enterprise onboarding |
UserVoice pioneered the feedback management category over a decade ago. It remains a solid enterprise tool with deep Salesforce integrations and revenue-weighted prioritization. The trade-off is cost. UserVoice starts at $16,000 per year with mandatory annual billing. That puts it out of reach for startups, small teams, and any organization that wants to evaluate a tool before committing five figures. Quackback takes the opposite approach. It is open source, self-hosted, and free. You deploy with Docker Compose in five minutes and own your data from day one. There are no tracked-user limits, no seat fees, and no annual contracts.
Quackback focuses on the core feedback loop: collect ideas, let users vote, show a public roadmap, and announce shipped features with a changelog. The MCP server lets AI agents handle triage and duplicate detection, so your team spends less time managing feedback and more time building product. For detailed pricing, see our UserVoice pricing breakdown. For alternatives, see best UserVoice alternatives in 2026.
UserVoice works well for large enterprises that adopted it years ago and have built workflows around its Salesforce integration and revenue-weighted scoring. If your team relies on CRM-linked prioritization and has the budget for $16,000+/year, UserVoice delivers deep enterprise value. Quackback fits developer-tool companies, open-source projects, bootstrapped startups, and organizations expanding to multiple products. UserVoice charges per product; Quackback gives you unlimited boards on one deployment. Teams with compliance requirements (GDPR, SOC 2) that want feedback data in their own PostgreSQL database will prefer self-hosting.
Export your UserVoice data as CSV. Forums become boards, suggestions become posts, and subscriber counts carry over as vote counts. Deploy Quackback with Docker Compose, then import. Revenue-weighted prioritization does not transfer — Quackback uses vote-based prioritization instead. Run both tools in parallel for 2-4 weeks if you want a gradual transition.
Pricing
Quackback
Self-hosted, open source
UserVoice
Cloud-hosted, closed source
At scale
| Usage | Quackback | UserVoice |
|---|---|---|
| Small team (5) | $0 | $1,333/mo |
| Growing team (20) | $0 | $1,333+/mo |
| Year 1 total | $0 | $16,000+ |
| Year 3 total | $0 | $48,000+ |
Honest take
Choose UserVoice if you're a large enterprise that needs revenue-weighted feature prioritization and has budget for $16,000+/year. UserVoice pioneered the feedback category and has deep enterprise features built over more than a decade.
Where UserVoice excels
FAQ
Quackback supports SSO (OIDC), role-based access, and custom branding — core enterprise needs. UserVoice has deeper enterprise features like revenue-weighted prioritization, but Quackback is a strong fit for teams that want data ownership and cost predictability.
Yes. Export your UserVoice data as CSV and import it into Quackback. The import process handles posts, votes, and metadata.
Yes. Quackback includes a built-in changelog feature that UserVoice does not offer. Announce shipped features, notify voters, and keep users informed — all from one platform.
No. Quackback uses vote-based prioritization where users upvote the features they want most. If revenue-weighted scoring is critical to your workflow, UserVoice is the specialist in that area. Quackback focuses on transparent, community-driven feedback.
Quackback is self-hosted, so compliance depends on your infrastructure. You control the security posture, encryption, access controls, and audit logging. UserVoice is SOC 2 Type II certified as a managed platform.
Yes. Create unlimited boards on a single Quackback deployment — one per product, team, or audience. UserVoice charges per product, so running multiple products increases your costs.
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