Help center
Answers customers can find without asking.
A hosted help center on your own domain. It answers customers directly and grounds every reply Quinn AI gives.
One knowledge base. Three places it answers.
Articles organized into collections
Group articles into collections and sub-collections customers can browse. Rich formatting, images, code blocks, and callouts keep long answers readable without a separate docs tool.
Search that lands on the answer
Fast, typo-tolerant search runs across every published article. Customers find the answer from the help center home, the messenger, or a deep link — before they open a conversation.
The same content grounds Quinn AI
Every article you publish becomes source material for Quinn. Answers stay tied to content you control, so improving an article improves automated replies at the same time.
Public, private, or per-audience
Publish a public knowledge base, gate content behind sign-in, or scope collections to specific plans and teams. One system covers customer-facing and internal documentation.
Write the answer once
Keep articles current without touching a codebase. Draft, review, and publish in place, then watch which answers resolve questions and which need work.
- Draft, review, and publish without a deploy
- Reuse snippets across related articles
- See which articles resolve questions and which fall short
- Redirect old URLs when content moves
FAQ
Frequently asked questions
What is a help center in Quackback?
A hosted knowledge base of articles, grouped into collections, that customers can search and read on your own domain. The same articles ground Quinn AI, so a good help center makes every automated answer better.
Does the help center power Quinn AI?
Yes. Quinn answers customer questions from the articles you publish. Write an answer once and it works in three places: the public help center, Quinn in the messenger, and Copilot suggestions for your team.
Can I keep some content private?
Collections and articles can be public, or restricted to signed-in customers and specific audiences. Use it for a public knowledge base, an internal handbook, or both at once.
Can I use my own domain and branding?
The help center runs on your domain with your logo, colors, and navigation. On Cloud or self-hosted, the content and the styling stay yours.
Connected platform
Explore the rest of Quackback
One answer, used everywhere
Give customers a place to self-serve
Start with a 14-day Cloud trial and no card, or run the same platform on your own infrastructure.