Quinn AI
An assistant for customers. A copilot for your team.
Quinn resolves known questions from your help center and hands off cleanly. Copilot drafts replies, summarizes threads, and proposes actions — with a human in the loop.
Quinn
AI assistant · Online
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Context found
Two roles, one system, grounded in your knowledge.
Quinn answers customers from your content
In the messenger, Quinn resolves known questions using your help center and saved answers. Customers get an immediate, accurate reply instead of waiting in a queue for something already documented.
A clean handoff when a human is needed
When a question needs a teammate, Quinn passes it over with the full thread and customer context attached. The handoff is seamless for the customer and complete for the person picking it up.
Copilot in the flow of work
For teammates, Copilot summarizes long threads, drafts and rewrites replies, adjusts tone, searches your knowledge, and proposes next actions — without leaving the conversation.
Grounded, approved, and yours
Quinn works from content you control, and Copilot proposes rather than acts. You set where it resolves automatically and where a human approves. Run it on Cloud or your own infrastructure.
Grounded in your knowledge, not guesses
Quinn answers from content you own and cites where each answer came from. Copilot proposes and a teammate approves, so you get the speed of automation without giving up control.
- Answers cite the articles they came from
- Improve an article to improve every reply
- Teammates approve before anything is sent
- Self-host to keep customer data in your environment
Here’s a draft reply grounded in your help center:
FAQ
Frequently asked questions
What does Quinn AI do?
Quinn plays two roles. For customers, it answers questions in the messenger from your help center and resolves what it can. For your team, Copilot summarizes threads, drafts and rewrites replies, searches your knowledge, and proposes actions inside the inbox.
Where do Quinn’s answers come from?
From content you control — help center articles, saved answers, and the knowledge you connect. Quinn is grounded in your material rather than guessing, so improving an article improves its answers.
What happens when Quinn cannot help?
Quinn hands off to a teammate with the full conversation and context attached. Nothing is lost in the transfer, and the customer does not have to repeat themselves.
Does Copilot send replies on its own?
No. Copilot drafts, rewrites, and proposes — a teammate reviews and approves before anything reaches the customer. You decide how much Quinn resolves automatically and where a human stays in the loop.
Can I run Quinn on my own infrastructure?
Yes. Quackback is open source and self-hostable, so you can run the AI features on your own infrastructure and keep customer data in your environment.
Connected platform
Explore the rest of Quackback
AI with a human in the loop
Put Quinn to work in your support
Start with a 14-day Cloud trial and no card, or run the same platform on your own infrastructure.