Quackback
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About

Support and feedback software, built in the open

Quackback is open-source software for supporting customers, hearing what they want and telling them when it ships. It's made by Quackback Ltd, a UK company founded in 2023, and the code, the roadmap and the changelog are all public.

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One place for what customers tell you

Feature requests, support conversations and questions usually end up in different tools. Quackback keeps them together, on the same customer record, from the first request to the release note.

Feedback boardsCustomers post ideas and vote on what matters.
Roadmap and changelogShow what's planned, then tell everyone who asked.
Support inboxLive chat, email and tickets in one place.
Help centerAnswers customers can find themselves.
Status pageIncidents and maintenance, in public.
Quackback AIAn agent for customers and a copilot for your team.

Why Quackback is open source

What customers tell you is some of the most useful data a company has. You should be able to see how it's handled, and take it with you.

More on our open-source edition
You can read the codeEverything that touches your customers' feedback is public on GitHub, under AGPL-3.0.
You're never locked inThe cloud and the open-source edition are the same code, so moving to your own servers is always an option.
You can run it yourselfWhen data has to stay on your infrastructure, self-host with Docker and Postgres.
Anyone can improve itReport a bug, suggest a change or open a pull request. Good ideas don't have to wait for us.

How we build in public

We run our own feedback, changelog and docs on Quackback, so you can watch the product take shape and help steer it.

Feedback board

Request features and vote on what we build next.

Changelog

Every release, written up as it ships.

GitHub

The source, issues and pull requests.

Docs

Guides for Cloud, self-hosting and the API.
James Morton

Who makes Quackback

Quackback Ltd was founded by James Morton, a software developer and DevOps engineer with more than 15 years of experience in software architecture and scaling distributed systems. He started Quackback because the feedback tools he'd used were too expensive, too locked down, or both.

You can find his work on GitHub and mortondev.com.

See what Quackback can do

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