QuackbackFeatures
Support and feedback, one product
Answer customers, learn what they need and tell them when it ships. Every feature shares the same customer record, and all of it is open source.
Try every feature free
- 14-day Pro trial, no card needed
- Keep using it free if you don't upgrade
- Open source. Self-host with Docker
Support
Answer customers in one place, with Quackback AI taking the first reply.
Support inbox
Live chat
Ticketing
Help center
Status page
Analytics
Workflows
Feedback
Collect what customers ask for, decide what to build and tell them when it ships.
Platform
AI, integrations and the controls that hold the rest together.
Quackback AI
MCP server
REST API
Integrations
SSO and security
Import and export
Not sure where to start?
See how teams put the features together, or how Quackback compares with the tool you use now.
Common questions
What does Quackback do?
Quackback is open-source customer support and feedback in one product. Support covers a shared inbox with live chat, email and tickets, a help center, a status page, analytics and workflows. Feedback covers boards, voting, a public roadmap and a changelog. Quackback AI answers customers and helps your team across both.
Which features are on the Free plan?
The support inbox, live chat, tickets, help center, status page, analytics, feedback boards, voting, roadmap, changelog and the in-app widget are all on Free, with one seat. Paid plans add seats, the AI agent, integrations, workflows and more. The pricing page lists each plan.
Can I self-host every feature?
Yes. Quackback is open source under AGPL-3.0. A self-hosted install includes every feature, with unlimited seats and no license key. Quackback Cloud runs the same code.
Do I have to use both support and feedback?
No. Turn on the parts you need. Many teams start with feedback boards or the support inbox and add the rest later. They share one customer record, so what a customer asks for in a chat can become a vote on your roadmap.
Have another question? Talk to the team.