Research

Research for support teams

Trackers we keep up to date, with a source and a check date on every row. Use them, cite them, and tell us when something changes.

Trackers

How Fin, Zendesk, Freshdesk, Featurebase, Help Scout, Front and Chatwoot charge for AI, with a change log and a bill estimate.

Which help desks and feedback tools have an MCP server: official or community, hosted or local, read or write.

NPS, CSAT, SLA compliance, ticket deflection, RICE and ICE.

SLA policy, incident updates, release notes and saved replies.