Switch from Intercom

Leaving Intercom? Plan the move before you make it

The company behind Intercom is now called Fin, and Fin is now part of Salesforce. If that has your team reviewing its help desk, here's what to export, what moves to Quackback, what stays behind, and how we can do the move for you.

Free migration on Business yearly and Enterprise

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We move your articles and swap the widget
Quackback AI with no per-resolution fee

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All conversations

Priya Natarajan

Open

Hi team! We're rolling Acme out to ~400 people at Northwind next month, and our field teams need calendar sync before we go live. Is it on the roadmap, and is there a rough timeline?

Priya Natarajan8:30 PM

Hi Priya! Calendar sync is in progress right now, and Google and Outlook are the first two we're building. I've added Northwind to the request so you'll hear the moment it reaches beta.

8:50 PMSam Rivera

8:52 PMSam Rivera

Seen

Why teams are looking now

None of this means Intercom is going away. It does mean the product, the owner and the bill are changing at once.

What the Salesforce deal means for Intercom customers

The company is now Fin

The company renamed itself after its AI agent in May 2026. The help desk is still called Intercom, with Fin at the center of the pitch.

Fin is now part of Salesforce

Salesforce completed its acquisition of Fin, valued at about $3.6 billion, on 10 September 2026. Fin now operates within Salesforce AI Labs. No pricing or roadmap changes for existing customers have been announced.

AI is billed per outcome

Fin costs $0.99 for each outcome, on top of seat prices, so the bill grows with every conversation the AI handles.

Your Intercom export checklist

Do this before you cancel anything. Menu names change, so check Intercom's help center if a step doesn't match what you see.

1. Contacts and companiesIn Contacts, select your users, open More and choose Export users. The CSV arrives by email, and its link expires after an hour.

2. Help center articlesList every article and collection you publish. Pull them through Intercom's API or copy them, and keep a list of their URLs so you can update links in your product and docs.

3. Conversations you must keepCSV reports hold conversation details, not the messages. For full transcripts, use Intercom's data export or API, then keep Intercom read-only for history.

4. Saved repliesCopy the text of the replies your team uses most. You'll rebuild them as macros.

5. Tags, attributes and teamsWrite down the tags, custom attributes and team inboxes you rely on, so you can set them up again.

6. Fin and workflow setupSave Fin's instructions and your workflow rules as text. They become skills and guidance for Quackback AI.

What moves, and what stays behind

Read the migration guide

Moves to Quackback

Help center articles, in categories
Saved replies, rebuilt as macros with actions
The Messenger, swapped for Quackback's widget with signed-in users identified
Your support address, forwarded to Quackback
Fin's instructions, as skills and guidance

Stays in Intercom

Past conversations and tickets: there's no help-desk importer
WhatsApp, SMS and phone: Quackback doesn't offer them
Reporting history from before the switch
Apps from Intercom's app store

Or let us do the move

On Business billed yearly and on Enterprise, our migration service is free for most workspaces. We move your help center articles and any feedback you track, swap the widget, and run an onboarding call with your team. On Pro we help on a best-effort basis.

How the migration service works

Or email sales@quackback.io

Before you decide

Quackback vs IntercomInbox, AI, help center, SLAs, pricing and hosting side by side, including where Intercom wins.

Intercom pricing explainedSeats, Fin outcomes and add-ons, and what a team of five or twenty pays.

Quackback AIAn agent for customers and Copilot for your team, with no per-resolution fee.

Common questions

Is Intercom now part of Salesforce?

Yes. The company behind Intercom renamed itself Fin in May 2026, and Salesforce agreed to buy it for about $3.6 billion in June. The acquisition completed on 10 September 2026, and Fin now operates within Salesforce AI Labs. No pricing or roadmap changes for existing customers have been announced.

Do I have to leave Intercom?

No. Nothing in the announcements forces a change, and your contract terms still apply. It's a natural moment to check what you pay for seats and AI outcomes, and whether one product could also cover your feedback, status page and changelog.

Can Quackback import my Intercom conversations?

No. Quackback has no help-desk importer, so past conversations stay in Intercom. Export what you need to keep before you close the account, and switch new conversations over on a set date.

What moves across?

Your help center articles, your saved replies (rebuilt as macros), your Messenger install (swapped for Quackback's widget) and your support email address. Customers are identified again when they next use the widget or email you.

Does Quackback have WhatsApp, SMS or phone?

No. Quackback's channels are live chat, email and GitHub issues. If you rely on WhatsApp, SMS or phone, Intercom still covers them and Quackback doesn't.

Will you do the move for us?

Yes. On Business billed yearly and on Enterprise, our migration service is free for most workspaces: we move your help center articles and any feedback you track, swap the widget and run an onboarding call. On Pro we help on a best-effort basis.

How does Quackback AI's pricing compare with Fin?

Fin is billed at $0.99 per outcome, on top of Intercom's seat prices. Quackback AI's customer agent is included from Pro, draws on the AI usage your plan includes, and has no per-resolution fee.

Have another question? Talk to the team.

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