Quackback
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Migration service

Switch tools without doing the move yourself

Send us your exports and we'll do the rest. We import your feedback posts and votes, move your help-center articles, swap the widget and walk your team through Quackback on one call. It's free on Business billed yearly and on Enterprise.

Free on Business yearly and Enterprise

  • 14-day trial, no card needed
  • Posts, votes and help-center articles moved for you
  • Widget swap and one onboarding call
Start Business trialEmail sales

The widget your customers see inside your app.

Your team’s viewYour customers’ view
Feedback
Review
Status
Board
Tags

What we do for you

Four jobs, done by the team that builds Quackback. You send the exports and check the result.

Import your feedback posts and votesWe map your export to Quackback's CSV template, run a dry run, then import each post with its votes, status, tags, board and author. We check the counts against your export.
Move your help-center articlesWe copy your articles across into categories, so customers can search them and Quackback AI can answer from them.
Swap the widgetWe give your developers the Quackback snippet or npm setup in place of your old widget, and confirm chats and feedback arrive in the right place.
Run one onboarding callOne call with your team on the inbox, boards, roadmap and settings, so you start the first week set up the way you work.

What stays behind

We'd rather tell you now than after you've switched.

Past support conversationsQuackback has no help-desk importer. Old conversations and tickets stay in your old tool, so keep it read-only for history.
Comments on feedback postsThe importer brings posts and their votes, not comment threads. We fold the key points into the post where it helps.
Automations and integrationsRules, macros and integrations work differently in every tool. We cover setting them up on the onboarding call rather than copying them.

Who it's for

Prefer to do it yourself? Read the migration guide
Business yearly and Enterprise: freeThe whole service at no extra cost, for most workspaces. On Enterprise it's part of your contract.
Pro: best effortWe help as time allows, and point you to the importer and guide for the rest.
Very large imports: quotedIf you have far more posts or articles than most teams, we quote before we start.

Ask for a migration

Start your Business trial billed yearly, or ask your Enterprise contact, then tell us what you're moving from and roughly how many posts and articles you have. We'll reply with a plan and a switch-over date.

Or email sales@quackback.io

Common questions

What does the migration service cost?

Nothing on the Business plan billed yearly or on Enterprise. On Pro we help on a best-effort basis, as time allows. The free service covers most workspaces; very large imports are quoted before we start.

What do you move?

Your feedback posts with their votes, status, tags, board and author, imported through Quackback's CSV importer, and your help-center articles. We also swap your old widget for Quackback's and run one onboarding call with your team.

Can you move our past support conversations?

No. Quackback has no help-desk importer, so past conversations and tickets stay in your old tool. Most teams keep the old tool read-only for history and switch new conversations over on a set date.

Which tools can you migrate from?

Any tool that exports feedback to CSV or a spreadsheet, such as Canny, UserVoice, Featurebase, Productboard or a homegrown board. For help centers, any tool whose articles you can export or copy, such as Intercom, Zendesk or Help Scout.

Do comments on feedback posts come across?

No. The importer brings each post with its vote count, status, tags, board and author. Comment threads stay in the old tool, so we usually fold the key points into the post description.

How long does it take?

It depends on how much you have and how quickly your exports arrive. We agree a switch-over date with you before we start, and run a dry run first so you can check the result.

How do I ask for it?

Start a Business trial billed yearly, then email sales@quackback.io or open the chat on this page. On Enterprise, ask as part of your contract. Either way, tell us what you're moving from and roughly how many posts and articles you have.

Can I do it myself instead?

Yes. The CSV importer is in Settings on every plan, with a template and a dry run, and the migration guide walks through each step.

Have another question? Talk to the team.

Let us move you to Quackback

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