QuackbackOctober 6, 2026
October 6, 2026
Introducing Dark Mode
Dark mode is here. Turn it on in Settings > Appearance, or let your system preference decide. Text and controls also have stronger contrast, so everything is easier to read.
Complete
Product tour
See Quackback, from first question to shipped release
Follow one customer request through the real product: a live chat, a feedback post, the roadmap, the changelog and back. Every frame below is interactive, so click around.
Start collecting feedback today
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The support-to-feedback loop
One workspace, from the first question to the release. Try it with your own customers on a 14-day Pro trial, no card needed.
A customer asks in live chat
Live chat, email and tickets land in one inbox. Quackback AI answers from your help center around the clock, and hands the conversation to your team with a note when a person should step in.
The agent that answers customers comes with Pro and up.
All conversations
Priya Natarajan
Open
Hi team! We're rolling Acme out to ~400 people at Northwind next month, and our field teams need calendar sync before we go live. Is it on the roadmap, and is there a rough timeline?
Hi Priya! Calendar sync is in progress right now, and Google and Outlook are the first two we're building. I've added Northwind to the request so you'll hear the moment it reaches beta.
Seen
The conversation becomes a request
When a chat turns into a feature request, your team converts it into a feedback post, and the customer's vote comes with it. Other customers find the post in your portal or widget and add their votes.
A
Acme CorpPN
Boards
Powered by Quackback
Your team plans it on the roadmap
Prioritize by votes and move the request across a public roadmap, so customers can see what is planned and in progress.
A
Acme CorpPN
Roadmap
See what we're working on and what's coming next.
Planned84
323
284
256
136
In Progress67
194
145
124
85
Complete41
289
118
118
115
It ships, and voters hear about it
Publish a changelog entry and link the requests it ships. Everyone who voted gets an email, including the customer who first asked in chat.
A
Acme CorpPN
Changelog
Stay up to date with the latest product updates and shipped features.
September 24, 2026
September 24, 2026
Offline mode for field teams
Drafts now save on the device and sync the moment you are back online.
Complete
September 12, 2026
September 12, 2026
Slack Integration Now Available
Connect your workspace to Slack to hear about new feedback, votes and status changes as they happen. Send each board to its own channel so the right team sees it.
September 2, 2026
September 2, 2026
Invoice templates are here
Save your layout, logo and payment terms once and reuse them on every invoice.
Complete
Customers help themselves
Your help center sits in the same portal, and its articles are what Quackback AI answers from. One tab over, a status page shows incidents, maintenance and uptime history.
A
Acme CorpPN
How can we help?
Search the guides or browse by topic.
Popular articles
Copilot keeps your team caught up
Ask Copilot what customers want most, or ask it to change a setting. It proposes the change, and nothing happens until you apply it. Copilot comes with every plan.
What are customers asking for most right now?
Copilot
These open requests have the most votes:
- Recurring invoices323 votes · Planned
- Multi-currency support298 votes · Under Review
- Keyboard shortcuts284 votes · Planned
Set our office hours to 9 to 5 on weekdays, London time
Copilot
Review the office hours changes below.
Proposed changes
UTCchanges toEurope/London
Not setchanges toMon–Fri 09:00–17:00