QuackbackResearch
AI support pricing tracker
How each help desk charges for its AI agent: per resolution, per outcome, per session or in credits. Every row is dated and sourced, and the change log records each price move. Last checked 6 November 2026.
AI support without a per-resolution fee
- 14-day Pro trial, no card needed
- AI agent included on Pro and up
- Seats included in every plan
How each vendor prices AI
List prices in US dollars per month unless noted. Where a vendor doesn't publish a figure, we use a third-party source and say so.
| Vendor | AI agent | Included | Copilot | Seats | Checked |
|---|---|---|---|---|---|
| IntercomFin AI Agent | $0.99 per outcomeAn outcome is a resolution or a handoff Fin completes through a workflow, billed once per conversation. A monthly minimum applies when Fin runs on another help desk. | None | $29 per agent a month billed annually, $35 monthly | Essential $29, Advanced $85, Expert $132 per seat a month ($19 Essential for new customers) | 6 November 2026intercom.com/pricing |
| ZendeskAI agents | $2.00 per automated resolution pay-as-you-go, about $1.50 committedUS seat prices, the committed rate and the Copilot price come from third-party captures of the US page. Zendesk's UK page lists £15, £45 and £89 per agent, £1.30 committed and US$2.00 pay-as-you-go. | 5 automated resolutions per agent a month on Team plans, 10 on Professional | About $50 per agent a month, Professional and up | About $19 Support Team, $55 Suite Team, $115 Suite Professional per agent a month, billed annually | 6 November 2026zendesk.co.uk/pricing · dragapp.com: Zendesk pricing (third party) |
| FreshdeskFreddy AI Agent | $49 per 100 sessionsA session is every AI conversation, resolved or not. An email session is a 72-hour window from the customer's first email. | 500 sessions, once per account | Freddy AI Copilot $29 per agent a month, Pro and up | Growth $19, Pro $55, Enterprise $89 per agent a month, billed annually | 6 November 2026freshworks.com/freshdesk/pricing |
| FeaturebaseFibi AI Agent | $0.49 per resolution | None. Human handoffs are free | 10 conversations per seat a month, then $19 per seat for unlimited | Growth $29, Professional $59, Enterprise $99 per seat a month, billed yearly | 6 November 2026featurebase.app/pricing |
| Help ScoutAI Answers | $0.75 per resolutionYou can set a monthly spending cap. AI Answers switch off for the rest of the month when it's reached. | 3 months of unlimited resolutions for new accounts | AI Drafts, unlimited from Plus | Free for 5 users, then Standard $25, Plus $45, Pro $75 per user a month | 6 November 2026helpscout.com/pricing |
| FrontAutopilot | $0.05 triage, $0.39 handoff, $0.89 resolution per conversationEach conversation is billed once, at the furthest level Autopilot reached. | 30-day trial with up to 1,000 resolutions | $20 per seat a month on Starter and Professional, included on Enterprise | Starter $25 (up to 10 seats), Professional $65 (up to 50), Enterprise $105 per seat a month, billed annually | 6 November 2026front.com/pricing · Front help center: Autopilot billing |
| ChatwootCaptain | $20 per 1,000 credits beyond the plan's creditsChatwoot doesn't publish how many credits one reply uses, and it varies by model. | 300, 500 or 800 credits a month on Startups, Business and Enterprise | Reply suggestions and summaries draw on the same credits | Hacker free (2 agents), Startups $19, Business $39, Enterprise $99 per agent a month | 6 November 2026chatwoot.com/pricing · Chatwoot: Captain AI credits |
| QuackbackQuackback AI | AI agent included on Pro and up, no per-resolution fee | Included with the plan | Copilot on every plan | Flat price per workspace, seats included. See plans | 6 November 2026 |
What would you pay?
Enter your team size, monthly conversations and the share you expect the AI agent to resolve. The estimate covers seats, AI and, if you tick it, a copilot for every agent.
Estimate a competitor's monthly bill
Estimated monthly bill, lowest first
- Chatwoot$195Business, $39 an agent: seats $195. Captain bills in credits, and Chatwoot doesn't publish how many a reply uses. This is seats only.
- Freshdesk$487Growth, $19 an agent: seats $95, AI $392 (8 packs of 100 sessions × $49). Every AI conversation is a session, resolved or not, so the real count is higher.
- Featurebase$537Growth, $29 a seat: seats $145, AI $392 (800 resolutions × $0.49).
- Help Scout$725Standard, $25 a user: seats $125, AI $600 (800 resolutions × $0.75).
- Front$837Starter, $25 a seat: seats $125, AI $712 (800 resolutions × $0.89). Conversations Autopilot hands off bill at $0.39, and triage at $0.05.
- Intercom$937Essential, $29 a seat: seats $145, AI $792 (800 outcomes × $0.99). Handoffs Fin completes through a workflow also bill as outcomes.
- Zendesk$1,825Suite Team, about $55 an agent: seats $275, AI $1,550 (775 resolutions over the 25 included × $2.00). A commitment lowers resolutions to about $1.50.
Estimates from list prices, in US dollars, before tax and discounts. Seats use the annual price where the vendor gives one. They leave out channel fees, add-ons and minimum commitments, so check each vendor's pricing page and ask for a quote before you decide.
Price change log
Newest first. Dates are when the change took effect or was first seen on the vendor's page.
October 2026
Intercom. Essential is listed at $29 a seat, with $19 for new customers ("New customers save 35%").
usagepricing.com: Fin timeline (third party)10 September 2026
Intercom. Salesforce completes its acquisition of Fin.
Salesforce investor release15 June 2026
Intercom. Salesforce agrees to acquire Fin for about $3.6 billion. Customer prices didn't change on the announcement.
The Next Web (third party)12 June 2026
Front. Autopilot moves from $0.89 per resolution to three levels per conversation: $0.05 triage, $0.39 handoff, $0.89 resolution.
usagepricing.com: Front Autopilot (third party)11 June 2026
Intercom. Fin is billed at $0.99 per outcome, a resolution or a workflow handoff, rather than per resolution only. The price itself is unchanged since launch.
usagepricing.com: Fin timeline (third party)18 May 2026
Zendesk. Reported: automated resolutions split into tiers, with assisted escalations and contained resolutions no longer counted against the allowance. Third-party accounts of what is billed disagree.
helply.com: Zendesk pricing (third party)May 2026
Intercom. Intercom renames itself Fin, after its AI agent.
MarTech (third party)1 October 2024
Intercom. Fin is sold for other help desks at $0.99 per outcome, with no Intercom seats needed.
usagepricing.com: Fin timeline (third party)1 July 2023
Intercom. Fin launches at $0.99 per resolution.
usagepricing.com: Fin timeline (third party)Date unknown
Freshdesk. Freddy AI Agent sessions are now $49 per 100 after a one-time 500. An earlier listing gave $100 per 1,000 sessions.
costbench.com: Freddy AI (third party)Date unknown
Chatwoot. Captain moves from a monthly count of free responses to credits, then $20 per 1,000 extra credits.
Chatwoot: Captain AI credits
How Quackback prices AI
One price per workspace, with seats included. Quackback AI is an agent that answers customers and a copilot for your team. It comes with the plan, so a busy month doesn't change the bill.
Compare plansCommon questions
How much does Intercom's Fin cost?
Fin is $0.99 per outcome: a conversation Fin resolves, or one it hands off through a workflow you set up. Each conversation is billed once. Seats are extra, from $29 a month on Essential, and Copilot is $29 per agent a month billed annually. The company behind Intercom renamed itself Fin in May 2026, and Salesforce completed its acquisition in September 2026.
What is per-resolution pricing?
You pay each time the AI agent resolves a conversation without a person, on top of what you pay for seats. Vendors define a resolution differently: some count a customer who stops replying, some bill handoffs too, and Freshdesk bills every AI session whether it resolves or not.
Which help desk has the cheapest AI resolutions?
On list prices checked for this page, Featurebase's $0.49 per resolution is the lowest per-resolution rate. Freshdesk's sessions also work out at $0.49 each, but every AI conversation counts, resolved or not. Next come Help Scout at $0.75, Front at $0.89 and Fin at $0.99. Zendesk is $2.00 pay-as-you-go after a small allowance. The cheapest bill depends on seats too, which is what the calculator estimates.
Does Quackback charge per AI resolution?
No. Quackback charges a flat price per workspace with seats included. The AI agent is included on Pro and up, with no per-resolution fee, and Copilot is on every plan. Every plan includes some AI usage, a higher plan includes more, and usage resets each month.
How accurate is the bill calculator?
It's an estimate from public list prices. It leaves out discounts, minimum commitments, channel fees and taxes, and it counts only resolutions, so vendors that also bill handoffs or every AI session will cost more than shown. Use it to compare pricing models, then get a quote.
How often is this tracker updated?
Each row shows the date it was last checked against its sources, most recently 6 November 2026. When a price changes, the row is updated and the change is added to the log with its date and source.
Have another question? Talk to the team.