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Turn feedback into Azure DevOps work items

New requests become work items in the project and work item type you choose. State changes come back to Quackback for review, so posts and tickets stay in step with the work.

Start collecting feedback today

  • Included on Enterprise
  • 14-day trial, no card needed
  • Open source. Self-host with every feature
Start freeRead the setup guide

Quackback to Azure DevOps

  • New feedback creates a work item in the project you choose
  • You choose the work item type
  • Support tickets can open a new work item or link an existing one

Azure DevOps to Quackback

  • State changes on linked work items come back for review
  • You map each state to a Quackback status

What you can do with the Azure DevOps integration

Work items with contextEach work item carries the request, who asked and a link back to the post.
No app to registerConnect with a personal access token scoped to work items.
Tickets tooOpen a work item from a support ticket, or link one that already exists.
State changes you reviewState changes show up in sync history. Move the post when the change is right.

Set up the Azure DevOps integration

Read the step-by-step guide

  1. Create a token

    In Azure DevOps, create a personal access token with Work Items (Read & Write).

  2. Connect in Quackback

    Choose Azure DevOps in Settings and add your organization and token.

  3. Pick a project

    Choose the project and work item type and map states. For status sync, add Quackback's webhook URL and secret as a service hook.

Common questions

How does Quackback connect to Azure DevOps?

With a personal access token that has the Work Items (Read & Write) scope. There's no OAuth app to set up, on Cloud or self-hosted.

How do Azure DevOps state changes reach Quackback?

Through a service hook. Turn on status sync and Quackback shows a webhook URL and a secret. In your project's service hooks, create a Web Hooks subscription for work item updates, with the URL and the secret as the basic authentication password. State changes then show up in Quackback's sync history for you to review.

Which plans include the Azure DevOps integration?

On Quackback Cloud, you get the Azure DevOps integration on the Enterprise plan, with a 14-day free trial and no card needed. The open-source, self-hosted edition includes it at no cost.

Have another question? Talk to the team.

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