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Integrations · Support and CRM

Freshdesk contacts, beside their requests

Quackback matches each feedback author to a Freshdesk contact by email and shows who they are, with a link straight to their Freshdesk profile.

Start collecting feedback today

  • Included on Business and Enterprise
  • 14-day trial, no card needed
  • Open source. Self-host with every feature
Start freeRead the setup guide

Freshdesk to Quackback

  • The author's name and job title
  • A link to their Freshdesk contact
  • Looked up by email when you open a post

What you can do with the Freshdesk integration

Matched by emailEach feedback author is matched to a Freshdesk contact automatically.
One click to the profileJump from a request to the customer's support history in Freshdesk.
Read-onlyQuackback reads contacts. It doesn't change anything in Freshdesk.

Set up the Freshdesk integration

Read the step-by-step guide

  1. Copy your API key

    In Freshdesk, open Profile Settings and copy your API key.

  2. Connect in Quackback

    Choose Freshdesk in Settings and add your subdomain and key.

  3. Open any post

    The author's Freshdesk contact appears beside their feedback.

Common questions

What do I need to connect Freshdesk?

Your Freshdesk subdomain (the part before .freshdesk.com) and an API key from your Freshdesk profile settings.

Which plans include the Freshdesk integration?

On Quackback Cloud, you get the Freshdesk integration on the Business and Enterprise plans, with a 14-day free trial and no card needed. The open-source, self-hosted edition includes it at no cost.

Have another question? Talk to the team.

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