Issue Tracking integration
Quackback + Shortcut
Link feedback to Shortcut stories
Signal
Feedback event
Delivery
Automatic
Why it matters
Shortcut organizes work into stories, epics, and iterations, a structure designed for software teams that want clarity without overhead. The Quackback Shortcut integration turns feedback posts into stories assigned to the right project and workflow. Stories include the post title, description, vote count, and a link to the original feedback. When a story moves to "Completed" in Shortcut, the feedback post updates and voters receive a notification. Product teams using Shortcut can run iteration planning with user-demand data embedded directly in their story backlog.
01 · Setup
Connect Shortcut in three steps
Generate a Shortcut API token
Create an API token in your Shortcut settings and paste it into the Quackback integrations page.
Configure project and workflow
Select the default Shortcut project, workflow state, and epic for stories created from each Quackback board.
Stories sync with your board
New stories appear in Shortcut with feedback context. Workflow state changes update the linked feedback post and notify voters.
02 · Why
Why connect Quackback to Shortcut
Stories carry user-demand context
Each story created from feedback includes the vote count, user comments, and a link back to the original post. During iteration planning, the team can see exactly how many users want a feature before committing to build it.
Epics group related feedback
Assign feedback-created stories to Shortcut epics during creation. When multiple feedback posts map to the same epic, you get a clear picture of user demand for that product area across all related stories.
Completed stories close the feedback loop
Marking a story as "Completed" in Shortcut triggers a status update on the feedback post. Voters receive a notification that their request was delivered, without the product manager manually updating two systems.
03 · Capabilities
What the integration does
- Create Shortcut stories from feedback
- Project and workflow mapping
- Label and epic assignment
- Status synchronization
04 · In practice
Use cases
Turn user feedback into prioritized Shortcut stories
Link customer requests to active development work
Close the feedback loop when stories are completed
FAQ
Frequently asked questions
Can I link feedback to an existing Shortcut story?
Yes. You can create a new story or search for and link an existing Shortcut story to any feedback post.
Are Shortcut epic and label mappings supported?
When creating a story you can assign it to an epic and add labels. These carry through to the Shortcut workspace.
Shortcut + Quackback
Put Shortcut closer to customer signal.
Start free, connect Shortcut in minutes, and keep product context moving without another manual handoff.