Notifications integration
Quackback + Email
Email notifications for feedback activity
Signal
Feedback event
Delivery
Automatic
Why it matters
Not every user checks a feedback board regularly, and not every team member uses Slack or Discord. Email is the one channel everyone has. Quackback sends branded email notifications to voters when their requested features change status, and configurable digest emails to admins summarizing new submissions. Voters who submitted a request six months ago get a "your feature shipped" email that brings them back to the product. Admins who prefer inbox-based workflows get a daily or weekly summary without logging into the dashboard.
01 · Setup
Connect Email in three steps
Enable email notifications
Toggle email notifications on in your Quackback project settings. Voter notifications are enabled by default for status changes.
Set digest preferences
Choose daily or weekly digest frequency for admin emails, and select which events (new posts, vote thresholds, status changes) trigger instant alerts.
Emails deliver automatically
Voters receive status-change emails immediately. Admins receive digest summaries on their chosen schedule with links back to each post.
02 · Why
Why connect Quackback to Email
Bring voters back when features ship
When you mark a post as shipped, every voter and subscriber receives a branded email with the status update and any note you include. Users who forgot they requested it get a reason to re-engage with your product.
Daily digests replace dashboard checks
Product managers who prefer email over dashboards receive a digest of new submissions, top movers by vote count, and recent status changes at the frequency they choose: daily or weekly.
Branded emails your users recognize
Notification emails use your project name and logo, so recipients see a message from your product, not a third-party tool. This keeps the feedback experience consistent with your brand.
03 · Capabilities
What the integration does
- Automatic voter notifications on status changes
- Admin alerts for new feedback submissions
- Configurable email digest frequency
- Branded email templates
04 · In practice
Use cases
Auto-notify users when their feature request ships
Send daily digests of new feedback to product managers
Keep stakeholders informed without requiring dashboard access
FAQ
Frequently asked questions
Do voters automatically receive email when a feature ships?
Yes. When you change a post status, all voters and subscribers are automatically notified by email with the status update and any comment you include.
Can I customize the email templates?
Quackback sends branded emails using your project name and logo. Template customization covers the branding elements shown to your users.
Email + Quackback
Put Email closer to customer signal.
Start free, connect Email in minutes, and keep product context moving without another manual handoff.