Hiver Pricing in 2026: Plans, Per-User Costs and AI Agents

Hiver began as a shared inbox that lives inside Gmail, and it still sells that version alongside Hiver Omni, its standalone help desk. Both use the same price list. Hiver's pricing is simpler than most: three per-user plans, with AI Agents listed on every plan rather than billed per resolution. The costs to watch are the seat steps, the Growth cap and the jump to Pro.

Hiver pricing in 2026: Growth is $25 per user a month, Pro $55 and Elite $85, billed annually, or $35, $65 and $95 billed monthly. AI Agents and AI Copilot are listed on every plan with no per-resolution fee on the pricing page. Growth stops at 10 users, seats come in steps of 5 after the first 5, and there is no free plan, only a 7-day trial.

Pricing last verified November 2026. Vendors may change plans and pricing without notice. Check Hiver's pricing page for the latest figures.

Hiver pricing plans

Hiver prices every plan per user. Hiver Omni and Hiver in Gmail show the same prices.

New accounts get 7 days of Elite with no card required. If you do not pick a plan, the account is suspended.

The limits that force an upgrade

• Growth's 10-user cap. An eleventh agent means Pro, a 120% jump from $25 to $55 per user.
• Seat steps. Every plan starts at 2 seats and goes to 5, then rises in steps of 5: 10, 15, 20 and so on. A team of 7 pays for 10 seats, and a team of 16 pays for 20.
• No SLAs or API on Growth. SLAs, CSAT surveys, the customer portal and API access all start on Pro. For many support teams, SLAs alone decide the plan.
• Inbox and automation limits. Growth includes 2 shared inboxes with 10 automations each, and Pro 5 inboxes with 20 automations each. Elite removes the automation limit.
• Compliance on Elite. SSO, HIPAA handling and custom roles are on Elite only.

How much AI costs on Hiver

Hiver's pricing page lists AI Agents under every plan. The agent triages and resolves requests, looks up orders, issues refunds and updates records across connected tools, and pauses for approval on actions you mark as sensitive. AI Copilot, Skills and the AI Knowledge Builder are included from Growth. AI QA, AI Insights and customer intelligence are on Elite.

The pricing page shows no per-resolution fee, conversation fee or credit pool for AI Agents. That is a real advantage over vendors that bill each AI resolution, and worth conceding. The page also does not say whether AI Agents have usage limits or fair-use terms, so ask Hiver before you plan for high AI volume.

Hiver pricing at 5, 15 and 50 agents

All figures are seats only, billed annually unless noted.

5 agents

• Growth: 5 × $25 = $125 a month, $1,500 a year (monthly billing: 5 × $35 = $175 a month, $2,100 a year)
• Pro: 5 × $55 = $275 a month, $3,300 a year
• Elite: 5 × $85 = $425 a month, $5,100 a year

15 agents

• Growth: not available, because it stops at 10 users
• Pro: 15 × $55 = $825 a month, $9,900 a year (monthly billing: 15 × $65 = $975 a month, $11,700 a year)
• Elite: 15 × $85 = $1,275 a month, $15,300 a year

50 agents

• Pro: 50 × $55 = $2,750 a month, $33,000 a year
• Elite: 50 × $85 = $4,250 a month, $51,000 a year

Seat steps change the numbers for teams in between. A team of 12 on Pro pays for 15 seats: 15 × $55 = $825 a month, the same as a team of 15.

Hidden costs to consider

• Seat rounding. Paying in steps of 5 means up to 4 empty seats on your bill.
• Voice. The Voice add-on is $30 per voice seat a month, with 1,000 minutes per voice seat pooled across the team, then $0.03 a minute.
• WhatsApp and SMS. The feature list marks these channels as add-ons without a price. Check Hiver's pricing page or ask sales.
• Monthly billing. Monthly prices are $10 more per user on every plan. On Growth that is 40% more than annual.
• Feedback, status and changelog tools. Hiver has a help center and a customer portal, but no feature request boards, public roadmap or status page.

Who Hiver suits

Hiver suits teams that work in Gmail and want a shared inbox without moving to a new tool. Hiver in Gmail keeps support, finance or HR requests inside the inbox your team already uses, and Hiver Omni adds live chat, Slack, voice and WhatsApp in one workspace. AI Agents and Copilot on every plan, with no per-resolution fee listed, make the AI bill easier to predict than at most per-seat rivals. Hiver also lists SOC 2 Type II, ISO 27001 and HIPAA compliance.

It suits less well for small teams that need SLAs, since those start on Pro at $55 per user, or for teams whose headcount sits just above a seat step.

How Quackback compares

Quackback is an open-source (AGPL-3.0) product that puts support and feedback in one place:

• A support inbox for live chat, email and, on Business and up, GitHub issues, with tickets, macros and SLA targets on every plan
• A help center with Ask AI, which cites your own articles
• A status page with incidents, maintenance and subscriber emails
• Feedback boards, a public roadmap and a changelog that emails voters when their request ships
• Quackback AI: an agent that answers customers on Pro and up, and Copilot for your team on every plan

An agent turns a conversation into a feedback post, or adds the customer's vote, in one click, so support and product work from the same record.

Quackback Cloud prices the workspace and includes seats: 1 on Free, 5 on Pro, 20 on Business and unlimited on Enterprise. There are no seat steps to round up to. AI usage is included on every plan, and a higher plan includes more. Every signup starts with a 14-day Pro trial, and self-hosting is free with every feature. See the current prices on the pricing page.

Be clear about the trade-offs. Quackback does not run inside Gmail, and its channels are live chat, email and GitHub issues, with no voice, WhatsApp, SMS or Slack conversations. Integrations, routing and multiple SLA policies start on Business. SSO is OIDC on Enterprise, with no SAML. There is no importer for past Hiver conversations. If your team wants to stay in Gmail, Hiver fits that better.

For more context, read the help desk pricing guide and the AI support pricing tracker. For head-to-head comparisons, see Quackback vs Help Scout, Quackback vs Zendesk and Quackback vs Intercom.

Other alternatives

Front is the other inbox-first help desk, priced per seat with Copilot at $20 a seat and Autopilot billed per conversation. See our Front pricing breakdown.

Help Scout has a free plan for 5 users and paid plans from $25 per user billed annually, with AI Answers at $0.75 per resolution. See our Help Scout pricing breakdown.

Freshdesk starts at $19 per agent on Growth, with Freddy AI sessions on top. See our Freshdesk pricing breakdown.

Crisp prices per workspace, which is cheaper for chat-led teams. See our Crisp pricing breakdown.

Chatwoot is open source with a free cloud plan for 2 agents. See Quackback vs Chatwoot.

Is Hiver worth it?

For a Gmail-based team of up to 10, Growth at $25 per user is good value, especially with AI Agents and Copilot included. Pro at $55 is fair once you need SLAs and API access, and it is cheaper than Front Professional or Zendesk's middle Suite plan per seat.

Check two things before you buy. Round your headcount up to the next seat step, and ask Hiver whether AI Agents have usage limits at your volume. If you also pay for feedback, status and changelog tools, compare the total against one product that covers them.

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Try Quackback — every signup starts with a 14-day Pro trial, then keeps a Free plan if you don't upgrade. Or self-host it with every feature. Start free trial | Self-host with Docker | View on GitHub

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Frequently asked questions

Does Hiver have a free plan?

No. Hiver's pricing page offers a 7-day trial of the Elite plan with no card required. If you do not choose a paid plan, the account is suspended. Paid plans start at $25 per user a month for Growth, billed annually, or $35 billed monthly.

Does Hiver charge for AI Agents?

Hiver's pricing page lists AI Agents and AI Copilot on every plan, with no per-resolution or per-conversation fee shown. AI QA, AI Insights and customer intelligence are on Elite only. Ask Hiver whether AI Agents have usage limits at high volume.

How does Hiver's seat pricing work?

Hiver charges per user per month. Every plan starts at 2 seats, then goes to 5, then rises in steps of 5 (10, 15, 20 and so on). Growth is capped at 10 users, so larger teams need Pro or Elite.

What is the difference between Hiver Omni and Hiver in Gmail?

Hiver in Gmail runs inside your Gmail inbox for shared email support. Hiver Omni is a standalone platform for Gmail, Outlook and other email providers that adds live chat, Slack, voice, WhatsApp and social in one workspace. Both show the same plan prices.

What is a good alternative to Hiver?

Front and Help Scout are the closest inbox-first alternatives, both priced per seat. Quackback is open source and free to self-host, and Quackback Cloud includes seats and AI usage in every plan, with feedback boards, a roadmap and a status page.