Crisp Pricing in 2026: Workspace Plans, Seats and Hugo AI Credits

Crisp is one of the few help desks that does not charge per seat from the first agent. You pay one price per workspace, and each plan includes a set number of agents. That makes Crisp cheap for small teams. The bill moves in steps instead: when you need one more agent, more customer profiles or more AI, you often need the next plan.

Crisp pricing in 2026: Crisp prices per workspace, billed monthly. Free costs $0 with 2 seats, Mini $45 with 4 seats, Essentials $95 with 10 seats and Plus $295 with 20 seats, and Crisp lists extra agents at $10 a month each on Plus. Paid plans include Hugo AI credits worth $5, $25 or $75 a month. When they run out, Hugo stops answering unless you turn on Pay-As-You-Go.

Pricing last verified November 2026. Vendors may change plans and pricing without notice. Check Crisp's pricing page for the latest figures. Prices exclude VAT where it applies.

Crisp pricing plans

All prices are per workspace per month.

Crisp offers yearly billing, but you switch to it inside the app after you subscribe, and the pricing page does not publish a yearly price or discount. Check the Plans page in your Crisp workspace for the yearly figure.

How Crisp's workspace pricing works

The price covers the workspace, the seats included with it and unlimited conversations. Three things push you up a plan:

• Seats. Mini includes 4 agents and Essentials 10. Crisp lists the $10 extra-agent price against Plus, beyond its 20 included seats. If you are on Mini and hire a fifth agent, plan on moving to Essentials. Check Crisp's pricing page if you need extra seats on Mini or Essentials.
• Customer profiles. Each plan caps the contacts your workspace can hold: 100 on Free, 5,000 on Mini, 50,000 on Essentials and 200,000 on Plus. A product with a large user base can outgrow a plan on contacts before it outgrows it on seats.
• Features. The omnichannel inbox, the knowledge base and routing start on Essentials. Ticketing, white labelling and unlimited task automations start on Plus.

The step from Essentials to Plus is the big one. It triples the price, from $95 to $295 a month, and it is where ticketing lives.

How much AI costs on Crisp

Crisp's AI agent is called Hugo. It is included from Mini, and each paid plan comes with a monthly pool of credits: worth $5 on Mini, $25 on Essentials and $75 on Plus. Free includes none. Credits reset each billing cycle.

Hugo is billed on tokens, not per message or per resolution. Crisp's help center estimates that a full Hugo conversation costs $0.05 to $0.10, and says that is only an estimate. The pricing page translates the credit pools into about 90, 450 and 1,350 automated conversations.

When the credits run out, Hugo stops answering and new conversations go to your human agents. To keep Hugo running, you turn on Pay-As-You-Go and set a limit. Crisp does not publish a Pay-As-You-Go rate, so check with Crisp before you rely on it.

At Crisp's own estimate, 1,000 Hugo conversations a month would use about 1,000 × $0.05 = $50 to 1,000 × $0.10 = $100 of credits. Plus's $75 pool covers the lower end. On Essentials, the $25 pool covers about 450 conversations, and the rest needs Pay-As-You-Go.

Crisp pricing at 5, 15 and 50 agents

All figures use monthly list prices, since Crisp does not publish yearly prices.

5 agents

• Mini includes 4 seats, so 5 agents need Essentials: $95 a month, $1,140 a year (12 × $95)

15 agents

• Essentials includes 10 seats, so 15 agents need Plus: $295 a month, $3,540 a year (12 × $295)

50 agents

• Plus with 30 extra agents: $295 + (30 × $10) = $595 a month, $7,140 a year (12 × $595)

Per agent, that is $19 at 5 agents ($95 / 5), about $19.67 at 15 ($295 / 15) and $11.90 at 50 ($595 / 50). Those are low numbers for a help desk. AI beyond the included credits, extra contacts and paid integrations come on top.

Hidden costs to consider

• Hugo after the credits run out. The included pools are small. A busy month either switches Hugo off or moves to Pay-As-You-Go at a rate Crisp does not publish on the pricing page.
• Customer profile caps. Extra contacts are a paid add-on. A large free-tier user base can force an upgrade on its own.
• Paid integrations. Crisp lists some integrations with specific systems as paid add-ons.
• More workspaces. Separate brands usually mean separate workspaces. Crisp offers 20% off three additional workspaces on Essentials and Plus.
• VAT. Prices exclude VAT. EU businesses with a VAT number and non-EU customers do not pay it.
• Feedback, status and changelog tools. Crisp has no feature request boards, public roadmap or status page, so those are separate subscriptions.

Who Crisp suits

Crisp is strong value for small and mid-sized teams that want live chat first. Per agent, it is one of the cheapest help desks on the market, conversations are unlimited, and Essentials adds WhatsApp, Instagram and SMS for $95 a month. Nonprofits and students get 50% off. If your team is 10 people who live in chat and messaging apps, Crisp is hard to beat on price.

It suits less well if you need ticketing below Plus, if Hugo will handle a lot of volume and you want a predictable AI bill, or if you track product feedback alongside support.

How Quackback compares

Quackback is an open-source (AGPL-3.0) product that puts support and feedback in one place:

• A support inbox with live chat, email and, on Business and up, GitHub issues, plus tickets, macros and SLA targets on every plan
• A help center with Ask AI, which cites your own articles
• A status page with incidents, maintenance and subscriber emails
• Feedback boards, a public roadmap and a changelog that emails voters when their request ships
• Quackback AI: an agent that answers customers on Pro and up, and Copilot for your team on every plan

Like Crisp, Quackback Cloud prices the workspace and includes seats: 1 on Free, 5 on Pro, 20 on Business and unlimited on Enterprise. AI usage is included on every plan, and a higher plan includes more. There is no Pay-As-You-Go step and no fee per conversation. Every signup starts with a 14-day Pro trial, and self-hosting is free with every feature. See the current prices on the pricing page.

At these team sizes Quackback costs less than Crisp, and the gap grows with the team. Crisp's case is channels: WhatsApp, Instagram and SMS from Essentials. The case for Quackback is scope: a status page, feedback boards, a roadmap and a changelog in the same product, with conversations turned into feedback posts in one click.

Be clear about the trade-offs. Quackback's channels are live chat, email and GitHub issues, with no WhatsApp, Instagram, SMS or social. Integrations, routing and multiple SLA policies start on Business. There is no importer for past Crisp conversations. If messaging apps are your main channel, Crisp covers more today.

For more context, read the help desk pricing guide and the AI support pricing tracker. For head-to-head comparisons, see Quackback vs Intercom, Quackback vs Chatwoot and Quackback vs Help Scout.

Other alternatives

Chatwoot is open source, with a free cloud plan for 2 agents and paid plans per agent. It covers many of the same messaging channels as Crisp. See Quackback vs Chatwoot.

Intercom, whose company is now called Fin, is the premium option for chat-led support, with seats plus a fee for each Fin outcome. See our Intercom pricing breakdown.

Help Scout has a free plan for 5 users and prices paid plans per user, with AI Answers at $0.75 per resolution. See our Help Scout pricing breakdown.

Front and Hiver are inbox-first help desks priced per seat. See our Front and Hiver pricing breakdowns.

Is Crisp worth it?

For a team of up to 10 that leads with chat and messaging apps, Essentials at $95 a month is very good value. Plus is fair for larger teams, especially past 20 agents, where each extra seat is only $10.

Watch two things. First, the AI pools are small, so model Hugo's real volume and ask Crisp for the Pay-As-You-Go rate. Second, the jump from Essentials to Plus is large, so check whether you need ticketing before you plan around Essentials.

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Frequently asked questions

Does Crisp have a free plan?

Yes. Crisp's Free plan costs $0 and includes 2 seats, the chat widget, a shared inbox and mobile apps, with 100 customer profiles. It includes no Hugo AI credits. Paid plans start at $45 a month for Mini, which includes 4 seats.

Is Crisp priced per seat or per workspace?

Crisp prices per workspace. Mini ($45 a month) includes 4 seats, Essentials ($95) includes 10 and Plus ($295) includes 20. Crisp lists additional agents at $10 a month each on Plus. Teams that outgrow a plan's seats usually move to the next plan.

How much does Crisp's Hugo AI cost?

Hugo is included from Mini with monthly credits worth $5, $25 or $75 on Mini, Essentials and Plus. Crisp estimates a full Hugo conversation at $0.05 to $0.10. When credits run out, Hugo stops answering unless Pay-As-You-Go is turned on.

What is the cheapest Crisp plan for a team of 5?

A team of 5 needs Crisp Essentials at $95 a month, because Mini includes only 4 seats. That works out to $19 per agent and $1,140 a year at monthly list prices. Crisp's yearly billing is set inside the app.

What is the best open-source alternative to Crisp?

Quackback and Chatwoot are both open source and free to self-host. Chatwoot covers more messaging channels. Quackback adds feedback boards, a public roadmap, a changelog and a status page, and Quackback Cloud includes AI usage on every plan.