Front Pricing in 2026: Seats, Copilot and Autopilot Fees

Front started as a shared inbox for teams that live in email, and it is still one of the best at that. Its pricing has grown more layers since. Seats are capped by plan, Copilot is a separate seat charge below Enterprise, and Autopilot, Front's AI agent, bills every conversation it touches.

Front pricing in 2026: Starter is $25 per seat a month and Professional $65, billed annually, or $35 and $85 billed monthly. Enterprise is $105 per seat a month on annual billing only. Copilot adds $20 per seat on Starter and Professional, and Autopilot charges $0.05, $0.39 or $0.89 per conversation. Starter stops at 10 seats and Professional at 50. There is no free plan.

Pricing last verified November 2026. Vendors may change plans and pricing without notice. Check Front's pricing page for the latest figures.

Front pricing plans

Front prices every plan per seat. Annual billing saves up to 24%.

Every plan has a 14-day trial with Professional features and no card required.

The limits that force an upgrade

• Starter's single channel and 10-seat cap. Starter covers one channel type. Add chat or SMS to email, or hire an eleventh agent, and you need Professional. That is a 160% jump, from $25 to $65 a seat.
• Professional's 50-seat cap. A team of 51 has to move to Enterprise.
• Rule limits. Starter allows 10 automation rules and Professional 20. Teams that automate routing and tagging hit those caps quickly.
• Annual-only Enterprise. Enterprise has no monthly option, so you commit for a year.

How much AI costs on Front

Front sells AI in two parts.

Copilot drafts replies, surfaces account signals and suggests next steps for your agents. It costs $20 per seat a month on Starter and Professional and is included on Enterprise. Compose, Translate and Summarize are capped at 200 uses per teammate per day.

Autopilot is Front's AI agent. Each conversation is billed once, at the furthest level Autopilot reached:

New accounts get a 30-day trial with up to 1,000 resolutions. Usage is invoiced monthly, and volume discounts need a prepaid commitment. Front does not set a cap by default, but you can ask Front to set a maximum number of conversations.

Take 1,000 conversations a month: 600 resolved, 300 handed off and 100 triaged. Autopilot costs (600 × $0.89) + (300 × $0.39) + (100 × $0.05) = $534 + $117 + $5 = $656 a month, or $7,872 a year.

Front pricing at 5, 15 and 50 seats

All figures are seats only, billed annually unless noted.

5 seats

• Starter: 5 × $25 = $125 a month, $1,500 a year (monthly billing: 5 × $35 = $175 a month, $2,100 a year)
• Professional: 5 × $65 = $325 a month, $3,900 a year
• Professional with Copilot: 5 × ($65 + $20) = $425 a month, $5,100 a year

15 seats

• Starter: not available, because it stops at 10 seats
• Professional: 15 × $65 = $975 a month, $11,700 a year
• Professional with Copilot: 15 × $85 = $1,275 a month, $15,300 a year
• Enterprise, Copilot included: 15 × $105 = $1,575 a month, $18,900 a year

50 seats

• Professional: 50 × $65 = $3,250 a month, $39,000 a year
• Professional with Copilot: 50 × $85 = $4,250 a month, $51,000 a year
• Enterprise: 50 × $105 = $5,250 a month, $63,000 a year

Add Autopilot on top. A 15-seat Professional team with Copilot and the 1,000-conversation mix above pays $1,275 + $656 = $1,931 a month, or $23,172 a year.

Hidden costs to consider

• Autopilot charges for handoffs and triage, not only resolutions. Every conversation Autopilot touches costs something, even when a person finishes it.
• Copilot as a second seat price. On Professional, Copilot raises the effective seat price from $65 to $85.
• WhatsApp. Native WhatsApp on Professional and Enterprise costs Meta's fees plus a 20% admin fee.
• API limits. Raising the API rate limit costs $200 per 100 requests a minute, per month.
• Onboarding. Front requires an onboarding package for contracts over $25,000. The prices are in a separate document, so check Front's pricing page.
• Feedback, status and changelog tools. Front does not include feature request boards, a public roadmap or a status page.

Who Front suits

Front is a strong choice for teams that run customer work through email and share it across departments: support, account management, operations and sales in one inbox. Its collaboration features, such as shared drafts, comments and assignment, are mature, and Professional adds SMS and social channels with SSO and SCIM. Front also has a large integration catalogue and an MCP server. If your support looks like a busy shared mailbox with many hands on it, Front is built for that.

It suits less well for small teams that need more than one channel, because Starter covers only one, or for teams that want a predictable AI bill as Autopilot volume grows.

How Quackback compares

Quackback is an open-source (AGPL-3.0) product that puts support and feedback in one place:

• A support inbox for live chat, email and, on Business and up, GitHub issues, with tickets, macros and SLA targets on every plan
• A help center with Ask AI, which cites your own articles
• A status page with incidents, maintenance and subscriber emails
• Feedback boards, a public roadmap and a changelog that emails voters when their request ships
• Quackback AI: an agent that answers customers on Pro and up, and Copilot for your team on every plan

Quackback Cloud prices the workspace and includes seats: 1 on Free, 5 on Pro, 20 on Business and unlimited on Enterprise. Copilot is on every plan with no extra seat charge. AI usage is included on every plan, and a higher plan includes more. There is no fee per triage, handoff or resolution. Every signup starts with a 14-day Pro trial, and self-hosting is free with every feature. See the current prices on the pricing page.

Front's figures exclude Autopilot. Quackback's include its AI.

Be clear about the trade-offs. Quackback's channels are live chat, email and GitHub issues, with no SMS, WhatsApp or social. Integrations, routing and multiple SLA policies start on Business, and its integration catalogue is smaller than Front's. SSO is OIDC on Enterprise, with no SAML or SCIM. There is no importer for past Front conversations. If many departments share one email inbox, Front fits that workflow better.

For more context, read the help desk pricing guide and the AI support pricing tracker, which tracks Autopilot's fee changes. For head-to-head comparisons, see Quackback vs Zendesk, Quackback vs Intercom and Quackback vs Help Scout.

Other alternatives

Help Scout is the closest match for email-first teams, at $25, $45 or $75 per user a month billed annually, with AI Answers at $0.75 per resolution. See our Help Scout pricing breakdown.

Hiver runs a shared inbox inside Gmail or as a standalone app, priced per user with AI Agents listed on every plan. See our Hiver pricing breakdown.

Zendesk and Intercom cover more channels at higher per-agent prices. See our Zendesk and Intercom pricing breakdowns.

Crisp prices per workspace instead of per seat, which is cheaper for chat-led teams. See our Crisp pricing breakdown.

Is Front worth it?

For a team of up to 10 working one channel, Starter at $25 a seat is fair. Professional at $65 is where Front becomes a full omnichannel help desk, and it is competitive with Zendesk's middle plans, but add Copilot and the real price is $85 a seat.

Model Autopilot before you switch it on. Because triage and handoffs are billed too, the fee follows the number of conversations Autopilot touches, not only the ones it solves. If you also pay for feedback, status and changelog tools, compare the total against one product that covers them.

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Frequently asked questions

Does Front have a free plan?

No. Front offers a 14-day trial with Professional features and no card required. Paid plans start at $25 per seat a month for Starter, billed annually, or $35 billed monthly. Starter covers one channel type and up to 10 seats.

How much does Front Autopilot cost?

Front Autopilot charges once per conversation at the highest level reached: $0.05 for triage, $0.39 for a handoff to a person and $0.89 for a resolution. New accounts get a 30-day trial with up to 1,000 resolutions. Volume discounts need a prepaid commitment.

Is Front Copilot included?

Front Copilot is included on Enterprise ($105 per seat a month, annual only). On Starter and Professional, Copilot is an add-on at $20 per seat a month, which takes Professional from $65 to $85 per seat on annual billing.

What is the difference between Front's monthly and annual pricing?

Front Starter costs $25 per seat a month billed annually or $35 billed monthly, and Professional costs $65 or $85. Enterprise is sold on annual billing only. Front says annual billing saves up to 24%.

What is a cheaper alternative to Front?

Help Scout Standard costs $25 per user a month billed annually and includes several channels. Crisp prices per workspace from $45 a month. Quackback is free to self-host, and Quackback Cloud includes seats and AI usage in every plan.