Comparison
A side-by-side look at Quackback and Featurebase — scope, pricing, and data ownership.
Featurebase bundles feedback, support, and a help center into one platform with per-seat pricing. Quackback is an open-source feedback tool you self-host for free.
Pricing
Free
vs Freemium
Source
Open
vs Closed
Self-Host
Yes
vs No
Data Ownership
Full
vs Vendor
Feature matrix
| Feature | Quackback | Featurebase |
|---|---|---|
| Core Features | ||
Feedback Boards Collect and organize user feedback | Yes | Yes |
Public Roadmap Share your product plans publicly | Yes | Yes |
Changelog Announce shipped features | Yes | Yes |
In-App Widget Embed feedback collection in your product | Yes | Yes |
| Developer Tools | ||
REST API Programmatic access to feedback data | Yes | Yes |
MCP Server AI agent integration | Yes | No |
Webhooks HTTP callbacks for events | Yes | Yes |
| Hosting & Data | ||
Open Source Inspect and modify source code | AGPL-3.0 | No |
Self-Hosting Deploy on your own infrastructure | Yes | No |
Data Ownership Full control over your data | Yes | No |
Featurebase started as a feedback board and expanded into a support inbox, help center, and AI agent called Fibi. The scope is ambitious. The pricing reflects it: per-seat plans that climb from $29/seat/mo (Growth) to $59/seat/mo (Professional) or $99/seat/mo (Enterprise) for full functionality, with Fibi charging $0.29 per resolution on top. Teams that only want feedback collection still pay for support features they never use. Quackback does one thing well: feedback boards, voting, roadmaps, changelogs, and AI-powered triage. No help desk. No per-seat pricing. You self-host it, own your data, and pay nothing for the software. Quackback's AI uses your own OpenAI-compatible API key with no per-resolution fees.
For a broader perspective on the category, see our best customer feedback tools roundup. For a detailed pricing breakdown, see our feedback tool pricing comparison.
Featurebase fits teams that want feedback, support, and a help center in one product and are comfortable with per-seat pricing. If you value a polished cloud experience with a free tier to get started and do not need self-hosting or data ownership, Featurebase is a reasonable choice. Quackback fits teams that want a focused feedback tool without paying for bundled support features. If you need data in your own PostgreSQL database, AI agents that can triage feedback through the MCP server, or predictable costs that do not scale with headcount — Quackback is the better path.
Only feedback data migrates — support inbox conversations and help center articles stay behind. Export your posts and votes from Featurebase as CSV, deploy Quackback with Docker Compose (under 5 minutes), and import. Most teams complete the migration in under an hour. Point your custom domain at the new instance and your users see the same feedback URL with a cleaner, feedback-focused experience.
Pricing
Quackback
Self-hosted, open source
Featurebase
Cloud-hosted, closed source
At scale
| Usage | Quackback | Featurebase |
|---|---|---|
| Free tier | All features | 1 seat, limited features |
| 5 seats (Growth) | $0 | $145/mo |
| 10 seats (Professional) | $0 | $590/mo |
| SSO (SAML) | $0 (included) | $99/seat/mo (Enterprise) |
Honest take
Choose Featurebase if you want a polished cloud-hosted experience with a free tier and don't need self-hosting or full data ownership. Featurebase has a modern UI and offers a generous free plan for small teams.
Where Featurebase excels
FAQ
Featurebase offers a free tier with 1 seat and limited features. Paid plans use per-seat pricing: Growth at $29/seat/mo, Professional at $59/seat/mo, and Enterprise at $99/seat/mo. SSO is Enterprise-only. Quackback is completely free with all features included.
Yes. Quackback includes an embeddable feedback widget that you can integrate into your product. Both platforms support in-app feedback collection.
Yes. Export your Featurebase data and import it into Quackback via CSV. The migration process handles posts, votes, and metadata.
Fibi is Featurebase's AI support agent that charges $0.29 per resolution. Quackback's AI handles feedback triage — duplicates, sentiment, and summaries — using your own API key with no per-use charges from Quackback. The tools solve different problems: Fibi answers support questions, Quackback's AI organizes feedback.
No. Quackback focuses on feedback management: boards, voting, roadmaps, and changelogs. If you need a help center or knowledge base, pair Quackback with a dedicated tool like GitBook or Intercom.
Featurebase Growth costs $290/mo for 10 seats ($29/seat). Professional costs $590/mo for 10 seats ($59/seat). Enterprise with SSO costs $990/mo for 10 seats ($99/seat). Quackback costs $0 for the software plus $5–20/mo for infrastructure. All team members get full access with no seat limits.
Deploy on your own infrastructure in minutes. Open source and free.
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