Comparison
Quackback vs Featurebase
A side-by-side look at Quackback and Featurebase: scope, pricing, and data ownership.
Both combine customer support, AI, feedback, and a help center. Quackback adds open source, self-hosting, and direct control of the database.
Cloud Pricing
Free / $29+
vs Freemium
Source
Open
vs Closed
Self-Host
Yes
vs No
Data Ownership
Full
vs Vendor
Feature-by-feature comparison
| Feature | Quackback | Featurebase |
|---|---|---|
| Core Features | ||
Feedback Boards Collect and organize user feedback | 1 on Free, unlimited on paid | 1–10 by tier, unlimited at $99 |
Public Roadmap Share your product plans publicly | Yes | Yes |
Changelog Announce shipped features | Yes | Yes |
Status Page Uptime, incidents, and maintenance communication | Yes | No |
In-App Widget Embed feedback collection in your product | Yes | Yes |
| Customer Support | ||
Shared Inbox Handle live chat and email conversations | Yes | Yes |
Tickets Track customer and back-office work beyond the conversation | Yes | Yes |
AI Support Agent Answer customers from help-center knowledge | Quinn on paid plans | $0.49/resolution |
Team Copilot Summarize context, draft replies, and propose actions | Included on paid plans | Included on paid plans |
Help Center Publish searchable support documentation | Yes | Yes |
SLA Policies & Workflows Route work and track response targets | Business | Professional · $59/seat |
| AI & Pricing | ||
MCP Server (AI Agents) Let AI agents search, triage, and manage feedback | Open · Pro and up | Closed · Professional and up, no BYO key |
Working seats Every admin-side teammate who uses the product | 5 / 20 / Unlimited included | $29 / $59 / $99 per seat (annual) |
Remove Branding Hide the vendor badge across portal and widget | +$59/mo, any plan | +$69/mo, Professional and up |
| Developer Tools | ||
REST API Programmatic access to feedback data | Paid plans · 10K/mo at Pro | Professional ($59) and up |
Webhooks HTTP callbacks for events | Pro and up | Professional ($59) and up |
| Hosting & Data | ||
Open Source Inspect and modify source code | AGPL-3.0 | No |
Self-Hosting Deploy on your own infrastructure | Yes | No |
Data Ownership Full control over your data | Yes | No |
Two full platforms. One can run on your infrastructure.
Quackback is an open-source alternative to Featurebase. Both provide a support inbox, AI agent, tickets, help center, feedback boards, roadmap, changelog, and workflows. The main difference is control: Quackback runs on managed Cloud or your own infrastructure, exposes its AGPL source, and keeps the database portable.
Similar scope, different control
Featurebase and Quackback have both expanded beyond feedback boards into the full customer loop. Support conversations can become tickets or voteable product feedback. Help-center content powers the AI agent. Roadmap and changelog updates reach the customers who asked. Quackback keeps those workflows in the open AGPL core, including the inbox, Quinn, Copilot, SLA policies, visual workflows, and company context. Quackback also ships a built-in status page with incidents, maintenance windows, and subscriber notifications, a product Featurebase does not offer at any tier.
For a broader perspective on the category, see our best customer feedback tools roundup. For a detailed pricing breakdown, see our feedback tool pricing comparison.
Who should choose which
Featurebase fits teams that want feedback, support, and a help center in one product and value its established managed-cloud experience. Both platforms offer a free cloud plan with one seat. Quackback fits teams that want the same broad product category without giving up source access, self-hosting, or direct database ownership. Its open MCP server and bring-your-own-model self-hosted AI path also suit teams building AI into their own operating model.
Migration
Quackback does not yet have a dedicated Featurebase importer. Export feedback data as CSV, map the fields, and use the dry-run preview before committing the import. Support inbox conversations and help-center articles need a separate migration plan today. That is more work than the dedicated Canny and UserVoice paths, and worth scoping before you switch.
Pricing comparison
Quackback
Cloud, or self-host free
- Free plan (1 seat)
- Quinn included on paid plans
- AGPL-3.0 self-hosting
Featurebase
Cloud-hosted, closed source
- Free tier (1 seat)
- Per-seat pricing on paid plans
- Closed source
How costs compare at scale
| Usage | Quackback | Featurebase |
|---|---|---|
| 1 seat (Free) | $0 | $0 |
| Self-hosted | $0 software | Not available |
| 5 people | $29/mo Pro | $145/mo Growth |
| 10 people | $59/mo Business | $290/mo Growth |
| 20 people | $59/mo Business | $580/mo Growth |
| AI usage | Quinn included | $0.49/resolution |
| Portal / end users | Free | Lite seats: none on Growth · 20 on Professional |
When to choose Featurebase
Both platforms offer a free cloud plan with one seat. Choose Featurebase if its mature managed-cloud experience fits your team, and you do not need self-hosting or source access. Choose Quackback when deployment control, database ownership, and the ability to inspect or change the platform matter.
Where Featurebase excels
- Polished, modern UI with good design out of the box
- Startup program with steep discounts for eligible young companies
- Built-in in-app widget with customizable positioning
- Managed hosting with no infrastructure to maintain
- Active development with frequent feature releases
FAQ
Frequently asked questions
Is Featurebase really free?
Featurebase offers a free tier with 1 seat and limited features. Paid plans use per-seat pricing: Growth at $29/seat/mo, Professional at $59/seat/mo, and Enterprise at $99/seat/mo. Quackback Cloud also has a Free plan with 1 seat, covering the inbox, live chat, email, feedback boards, voting, roadmap, changelog, help center, and status page. Paid Quackback plans are a flat workspace price from $29/mo on annual billing, with 5 seats on Pro, 20 on Business, and unlimited on Enterprise. Portal end-users are free. The full self-hosted product is free under AGPL-3.0.
Does Quackback have an in-app widget like Featurebase?
Yes. Quackback includes an embeddable product hub for live chat, help-center search, feedback, roadmap, and changelog. Both platforms support in-app customer support and feedback collection.
Can I migrate from Featurebase to Quackback?
Quackback does not yet have a dedicated Featurebase adapter. Export feedback data from Featurebase, map the CSV fields in Quackback, preview the dry run, and then import. Support conversations and help-center articles need a separate migration plan today.
How does Featurebase's Fibi AI compare to Quackback?
Both are customer-facing support agents backed by help-center knowledge. Fibi charges $0.49 per resolution. Quackback includes Quinn on every paid plan, with Standard usage on Pro, Higher on Business, and Maximum on Enterprise, plus $10 top-up packs. There is no per-resolution fee. Self-hosted Quackback uses your own model key with no Quackback AI fee.
Does Quackback include a help center like Featurebase?
Yes. Quackback includes a searchable help center with categories, custom domains, multiple languages, hybrid keyword and semantic search, article feedback, and access inside the embeddable widget. Its content also powers Quinn answers.
What is the total cost at 10 team members?
A team of 10 on Quackback Business is $59/mo with 20 seats included, versus $290/mo for 10 Featurebase Growth seats at $29/seat. Featurebase Professional is $59/seat, so 10 people list at $590/mo. Twenty people stay $59/mo on Quackback Business and $580/mo on Featurebase Growth. Quackback can also be self-hosted with no software fee; you pay for and operate the infrastructure yourself. Featurebase bills Fibi separately at $0.49 per resolution; Quackback includes Quinn on paid plans, with $10 top-up packs if you need more.
A clean way out
Replace Featurebase with Quackback
Start on Quackback Cloud, or run the same open-source platform on your own infrastructure.