Featurebase Pricing in 2026: Per-Seat Plans, Fibi AI and Add-Ons

Featurebase combines feedback boards, a roadmap, a changelog, a support inbox, a help center and an AI agent in one product. That breadth is why teams pick it, and it is also why the bill has several parts. You pay per seat, then per AI resolution, then for unlimited Copilot and for removing the Featurebase badge.

This guide breaks down each part, shows what teams of different sizes pay, and compares the total with alternatives that price differently.

Featurebase pricing in 2026: a Free plan for 1 seat, then Growth at $29, Professional at $59 and Enterprise at $99 per seat a month, billed annually ($37, $75 and $129 billed monthly). Fibi, the AI agent, costs $0.49 per resolution on paid plans. Unlimited Copilot is $19 per seat a month, and removing branding is $69 a month on Professional and up. A team of 10 on Professional pays $590 a month before AI.

Pricing last verified November 2026. Vendors may change plans and pricing without notice. Check Featurebase's pricing page for the latest figures.

Featurebase pricing plans

Every paid plan is priced per seat per month. Annual billing takes 20% off.

Paid plans have a 10-day trial with no card needed.

Free is generous on end users: unlimited conversations, posts and comments. The limits are on your side: one seat, one board, one roadmap and 50 help articles, with no Fibi or Copilot.

Growth is where most small teams start. It turns on the AI agent, the email channel, Copilot and the developer tools.

Professional is where support teams usually land, because workflows, SLAs and round-robin assignment start here. It also adds lite seats for teammates who only need light access.

Enterprise adds multi-brand support, SAML single sign-on with SCIM and custom roles.

Per-seat costs at scale

Because every plan is per seat, the bill grows with your team. Monthly cost on annual billing:

These are seats only, before Fibi resolutions and add-ons.

Fibi AI agent pricing

Fibi answers customers from your help center and other content. It costs $0.49 per resolution on paid plans and isn't available on Free. Featurebase charges once per conversation, and only when Fibi fully resolves it. Handovers to your team are free.

That is half Intercom's $0.99 per Fin outcome and less than Help Scout's $0.75. It is still a cost that follows your support volume, so a launch or an outage raises it.

Add-ons

Copilot. Paid plans include 10 Copilot conversations per seat a month. Unlimited use is $19 per seat a month. On a 10-seat team, that is $190 a month.

Remove branding. Taking the Featurebase badge off your portal and widget costs $69 a month, on Professional and Enterprise. It isn't offered on Growth.

Outbound email. Paid plans include 5,000 outbound emails. Beyond that, sending is usage-based; Featurebase doesn't publish the rate.

What a real team pays

Take a 10-person team on Professional, with Fibi resolving 1,000 conversations a month, unlimited Copilot for everyone and branding removed:

Discounts

Startup program. Featurebase takes 86% off and includes a year of Fibi for startups founded less than 2 years ago, with fewer than 6 employees and under $3M raised. If you qualify, it is one of the best deals in the category.

Open source and nonprofits. 15% off, by contacting Featurebase support.

Annual billing. 20% off every plan.

What Featurebase does well

Featurebase is polished and actively developed. Feedback, support and a help center live in one product, the free plan has no end-user limits, and Fibi is cheaper per resolution than most AI agents. It has a SOC 2 Type II report on every plan, available on request.

Where the pricing pinches

Seats. Every teammate who works in Featurebase is a paid seat, and the features support teams need, workflows and SLAs, start on Professional at $59 per seat.

AI follows volume. Fibi resolutions and unlimited Copilot both grow with your team and your support volume.

Hosted only. There's no self-hosted or open-source edition, so you can't run it on your own servers or keep the data in your own database.

No status page. Teams that want incidents and maintenance beside their help center pay for another tool.

Featurebase alternatives

Quackback covers the same ground, feedback boards, a roadmap, a changelog, a support inbox, a help center and Quackback AI, and adds a status page. It prices differently:

• Seats are included. Quackback Cloud charges a flat workspace price with seats included (5 on Pro, 20 on Business, unlimited on Enterprise), from $29/mo billed annually. Every signup starts with a 14-day Pro trial.
• AI comes with the plan. The AI agent answers customers on Pro and up, Copilot works on every plan, and there's no fee per resolution.
• Open source. Self-host every feature free under AGPL-3.0, with Docker or the Railway template (you pay Railway for the servers).

Quackback's prices are billed annually and include Quackback AI. Removing Quackback's badge is a $59/mo add-on on paid plans.

Be clear about the trade-offs. Quackback has no startup discount and no SOC 2 report yet. Its support channels are live chat, email and GitHub issues. And there's no Featurebase importer: feedback moves by CSV, and past support conversations stay behind. See How to Migrate from Featurebase for the steps.

For the full side-by-side, see Quackback vs Featurebase. For more options, including Canny, Frill, Nolt and Sleekplan, see the best Featurebase alternatives.

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Try Quackback — every signup starts with a 14-day Pro trial, then keeps a Free plan if you don't upgrade. Or self-host it with every feature. Start free trial | Self-host with Docker | View on GitHub

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Frequently asked questions

Does Featurebase have a free plan?

Yes. The Free plan includes 1 seat, 1 feedback board, 1 roadmap and 50 help articles, with unlimited conversations, end users and posts. It doesn't include Fibi, Copilot or outbound email.

How much does Featurebase cost per seat?

Growth is $29, Professional $59 and Enterprise $99 per seat a month, billed annually. Billed monthly, they are $37, $75 and $129. Professional includes 20 lite seats and Enterprise 50.

How much does Fibi AI cost?

Fibi costs $0.49 per resolution on paid plans, charged once per conversation and only when Fibi fully resolves it. Handovers to your team are free. Unlimited Copilot for your team is a separate $19 per seat a month.

Does Featurebase have a startup discount?

Yes. Startups founded less than 2 years ago, with fewer than 6 employees and under $3M raised, get 86% off and a year of Fibi free. Open-source projects and nonprofits get 15% off.

What is a cheaper alternative to Featurebase?

For the same scope, Quackback charges a flat workspace price with seats included, so a team of 10 pays $59/mo on Business, with Quackback AI included. For feedback only, Frill, Nolt and Sleekplan have flat plans from $13 to $69/mo.